T2 Systems · 1 day ago
Field Technician
Indiana_Remote_Eastern
Full-time
Hybrid
Mid, Senior Level
3+ years expT2 Systems is the largest parking, mobility, and transportation provider in North America, with over 25 years in the industry. The Field Technician's primary role is to facilitate the service and implementation of PARCS hardware and software, providing ongoing support and troubleshooting technical issues.
EventsParkingSoftware
Responsibilities
Facilitate the service and implementation of PARCS hardware and software and provide ongoing direct support
Troubleshoot technical problems related to software, hardware, OS, network, database, etc
Assist T2 Sales and Sales Engineers with the technical requirements and hardware implementation plans for PARCS installations
Develop and oversee test plans to confirm hardware and software performance in accordance with contractual obligations
Document test results and perform required onsite installation, commissioning, and relevant service tasks
Develop and maintain support documentation and training for T2 staff and customers regarding T2 PARCS products
Primary responsibility is service and support of existing customers, including troubleshooting system issues, break-fix repairs, network diagnostics, RMA processing, vehicle inventory management, preventative maintenance, work order submissions, report submissions and customer relationship management
Travel over a multi-state area, regularly within Indiana, Kentucky, Illinois and Michigan with occasional trips to Wisconsin and Michigan
Configure solution for staging and acceptance testing and assist in project solution testing and customer approval
Work closely with the Sales Engineers and Project Managers to understand all project deliverables and system designs
Perform installation and implementation tasks as required by project scope
Work with parking access and revenue control equipment installers to provide onsite hardware installation and support
Inspect on-site activities of 3rd parties and provide appropriate guidance based on solution knowledge and subject matter expertise
Provide customers high quality onsite and remote technical support and troubleshooting assistance for T2 and 3rd party software and hardware
Provide feedback, knowledge, and materials to T2 support staff to improve the overall customer experience
Develop and maintain documentation for installation and support of T2 PARCS software and hardware
Periodically review and contribute to self-service documentation and other knowledge-oriented sources
Obtain and maintain expertise in T2 PARCS software and supported hardware
Research, understand, and evaluate competitive solutions
Receive and relay direct feedback from customers in order to improve product functionality and competitiveness
Maintain information technology skills including familiarity with computer hardware, operating systems, databases, scripts, firewalls, networking, communication methods, etc
Maintain a professional and appropriate appearance and demeanor when working with customers and partners
Qualification
Required
3-10 years' experience as a service technician in the Manufacturing/Security/Electronics/Parking or Transportation industry
Extensive knowledge of T2's software products, services, and processes is required which can be obtained through intellect, technical inclination, and dedication to gain such knowledge
Extensive knowledge of various operating systems, software products (e.g. word processors, spreadsheet programs, etc.)
Strong time management skills
Knowledge of parking industry which can be obtained through intellect and dedication to gain such knowledge
Ability to work well in a cross functional environment
Ability to push self to constantly improve
Ability to maintain a positive attitude and enthusiasm
Ability to read, analyze, and interpret financial reports, business, professional, and technical documents
Ability to respond to common inquiries or complaints from customers and staff
Strong ability to effectively present information and respond to questions from prospects, customers, management, and staff
Ability to calculate figures and amounts such as discounts and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables
Ability to prioritize tasks and tactfully negotiate priority with end users
Ability to work under deadline pressure and extra hours if needed
Ability to work independently as well as part of a team
Preferred
Experience in software/firmware environment preferred
Company
T2 Systems
T2 Systems provides parking management solutions and services for events.
201-500 employees
H1B Sponsorship
T2 Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$31MKey Investors
Pamlico CapitalPetra Capital Partners
2021-11-02Acquired
2011-09-30Series Unknown· $28M
2007-06-25Series Unknown· $3M
Leadership Team
Adam Blake
CEO
Recent News
Government Technology US
2025-10-11
Company data provided by crunchbase