Hoya Vision Care · 1 day ago
Customer Excellence Representative
Columbia, IL
Full-time
Onsite
Entry Level
$18/hr - $18/hr
2+ years expHoya Vision Care is a leader in optical technology innovation with over 60 years of experience. They are currently seeking a Customer Excellence Representative to handle customer inquiries, process orders, and resolve issues related to their products and services.
EyewearHealth CareManufacturingMedicalProduct Design
Hiring Manager
Lori D.
Responsibilities
Answer incoming calls from customers in a professional manner
Receive new orders, input Rx order correctly into DVI
Address and resolve customer requests and issues related to lab, lenses, services, pricing, product
Direct complaints concerning billing and services rendered
Refer complaints of service failures to designated department managers for investigation
Locate an order’s current or past position in the facility by checking in computer system
Tag trays when necessary for expediting
Give estimated order completion times, monitor own “promise jobs,” and notify customers of delays
Document phone conversations in account notes in DVI
Keeps abreast of products and availability
Qualification
Required
High School Diploma or GED
Preferred
2 years of telephone customer service experience a plus
Optical experience recommended
Insurance billing and reconciliation recommended (VSP, VBA, VCP, Superior, and Eye-Med)
Benefits
Health/Dental/Vision/Disability Insurance
Tuition Reimbursement
401K plans
PTO and Paid Holidays
And more!
Company
Hoya Vision Care
Hoya Vision Care manufactures and supplies eyeglass lenses.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
S
Shigeru Yamanaka
Co-Founder
S
Shoichi Yamanaka
Co-Founder
Recent News
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