Robin · 1 week ago
Customer Success Manager
Boston, MA
Full-time
Hybrid
Mid Level
$85K/yr - $100K/yrRobin is reimagining workplace operations with AI at its core, aiming to simplify operations for workplace teams. The Customer Success Manager will own the full customer lifecycle, ensuring customers see value quickly and become long-term advocates for Robin's platform.
AdvertisingBusiness IntelligenceCommercial Real EstateFinancial ServicesInformation TechnologyNon ProfitProfessional ServicesRetailSoftware
Responsibilities
Own the full customer lifecycle end-to-end - from onboarding and day-to-day relationship management through renewal and expansion - with Net Revenue Retention as a core measure of success
Prioritize and tailor customer engagement using key inputs such as ARR, customer health, renewal timing, expansion potential, and churn risk
Build and develop strong Robin champions within customer organizations, partnering with Marketing to create advocacy opportunities like case studies, testimonials, and references
Influence customer loyalty and adoption through independent ownership and execution of intentional strategic activities like usage/data analysis, account planning, and EBRs/QBRs
Stay closely aligned with the product roadmap and upcoming releases, proactively sharing relevant updates and value with customers
Partner cross-functionally with Support, Product, and Engineering to drive resolution of customer issues and deliver clear, timely updates to stakeholders
Capture, synthesize, and share actionable customer feedback with the Product team to inform roadmap decisions and improve the overall customer experience
Qualification
Required
Experienced partnering and expanding relationships with senior-level customers at a SaaS or B2B technology company
Energized by ambiguity, enjoy diving into new challenges, and take ownership of figuring things out
Proven track record of meeting or exceeding monthly and annual NRR or GRR goals by aligning customer needs with product value drivers. Excited to manage and grow a multi-million-dollar book of business that includes both national and multinational customers
Confident advising customers across a range of industries and use cases, working with stakeholders across functions like IT, Workplace, and Facilities, and at levels from individual contributors to executives
Passionate about hybrid work and believe in the value of intentional, in-person collaboration
Able to communicate clearly and thoughtfully, whether you're documenting processes, guiding customers, or aligning internal teams
Learning Velocity: You learn fast and apply new ideas quickly
AI Fluency: You understand and apply the right models and tools to solve problems
Creative Execution: You turn ideas into outcomes with practical impact
Collaboration: You share knowledge, unblock teammates, and build together
Benefits
Medical & Dental Insurance through Blue Cross Blue Shield covered at 80% for you and your dependents, with two plan options including a High Deductible Plan with a company-funded HSA
Vision Insurance – EyeMed coverage to keep your future in focus
Company-paid protection – Short & Long Term Disability, Life, and AD&D insurance
Paid Parental Leave – 100% covered so you can focus on your growing family
Incentive Stock Options – Own a piece of what you’re building
401(k) with company match – Up to 3% match to help grow your nest egg
Flexible vacation policy – Take the time you need (and yes, we actually do!)
12 company holidays – Plus your flexible time off for the perfect work-life balance
Professional Development & AI Tools Stipend
Referral Bonus Program
Recognition perks
In-Office Commuter Stipend
Company
Robin
Robin is the AI platform for workplace operations.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$59.1MKey Investors
Atlassian VenturesTola CapitalFirstMark
2022-09-20Series Unknown
2022-07-14Series C· $30M
2019-03-01Series B· $20M
Leadership Team
Micah Remley
Chief Executive Officer
Zach Dunn
Co-Founder
Recent News
capital-riesgo.es
2026-01-20
2025-11-14
Company data provided by crunchbase