Compunnel Inc. · 12 hours ago
Customer Success Manager (SaaS Migration & Adoption)-- KAUDC5714420
United States
Contract
Remote
Mid Level
$40/hr - $43/hrCompunnel Inc. is seeking a dynamic and customer-focused professional to lead the migration of customers from their legacy Workforce Connect platform to the new WC Sync collaboration solution. The Customer Success Manager will manage customer relationships, drive technology adoption, and ensure a seamless transition while serving as the primary contact for sales teams and partners.
Information Technology & Services
Hiring Manager
Suraj Uttam
Responsibilities
Value Proposition & Customer Engagement: Effectively "sell" the benefits of switching to the Sync platform. Address customer concerns, highlight new capabilities, and clearly articulate the value proposition to drive adoption
Stakeholder Identification: Proactively navigate Salesforce (SFDC) and the client’s/partner seller network to identify and engage the correct customer and internal contacts for each migration account
Commercial Analysis: Utilize the "Calc Tool" to provide customers with a clear estimate of the commercial impact and potential changes at their next renewal, facilitating a smooth commercial transition
Change Management & Communication: Clearly articulate the migration plan to all stakeholders. This includes detailing the process, defining roles and responsibilities (RASCI), and outlining the user training strategy
Cross-Functional Coordination: Partner closely with the Global Business Unit Program Manager to coordinate the technical execution and operational aspects of the migration
Liaise with our change management & communication team to address and resolve any sales process issues or escalations that may arise
Qualification
Required
Strong background in a sales, pre-sales, or customer success role with a proven track record of managing customer relationships and driving technology adoption
Proven experience in program or project management, preferably within a technology or software environment, with the ability to manage a complex process from start to finish
A 'seller' mindset with the ability to persuade and influence stakeholders by emphasizing value and business outcomes
Proficiency with Salesforce (SFDC) for account and contact management
Excellent communication and presentation skills, with the ability to articulate complex changes to both technical and non-technical audiences
Ability to work independently and navigate a complex, matrixed organization to achieve results
Preferred
Experience with financial modelling or using tools to estimate commercial impact is a significant plus
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
Founded in 1994
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase