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NEOGOV · 12 hours ago

Administrative Coordinator 2 (WAE)-EC

Baton Rouge, LA

Full-time

Onsite

Entry Level

$12.03/hr - $20.61/hr

1+ years exp

NEOGOV is seeking an Administrative Coordinator 2 to assist families in applying for Child Care Assistance through their new Customer Portal. The role involves managing applicant information, handling communications, and reviewing applications to ensure completeness and accuracy.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Accurately entering applicant information into a database or case management system. This includes managing both digital and physical files, ensuring all documents are organized and easily accessible

Handling a large volume of communication, including phone calls and emails, from applicants, about the status of applications

Application Review: review each application and all supporting documents (like pay stubs, school schedules, and tax returns) to ensure they are complete. If something is missing, you'll need to notify the applicant

Ensuring the authenticity and accuracy of all provided documents

Qualification

Child Care Assistance ProgramCAFECAPSMicrosoft WordMicrosoft ExcelMicrosoft OutlookAdministrative Services

Required

One year of experience in administrative services

Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience

Preferred

Knowledge of the Child Care Assistance Program (CCAP)

Knowledge of CAFE

Knowledge of CAPS

Knowledge of Microsoft Word

Knowledge of Outlook

Knowledge of Excel

Benefits

Insurance Coverage

Parental Leave – Up to six weeks paid parental leave

Holidays and Leave – State employees receive the following paid holidays each year: New Year's Day, Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day.

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement– State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works).