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Rise8 · 13 hours ago

IT Operations Support Specialist

United States

Full-time

Remote

Entry Level

$65K/yr - $80K/yr

1+ years exp

Rise8 is transforming the United States Government and is seeking an IT Operations Support Specialist to support day-to-day internal IT operations for employees. The role involves assisting with onboarding, managing IT support requests, and maintaining IT documentation.

Software

No H1B

U.S. Citizen Only

Responsibilities

Support day-to-day internal IT operations for Rise8 employees

Assist with employee on-boarding and off-boarding, including:

Creating and disabling user accounts

Assigning groups, licenses, and basic access

Respond to and manage Tier 1 IT support requests through our ticketing system:

Password resets

Access issues

Basic software and device troubleshooting

Follow documented run-books and procedures to complete IT tasks accurately

Escalate issues that fall outside of your scope with clear notes and context

Help maintain clear and up-to-date IT documentation, checklists, and internal guides

Perform basic administration tasks in tools such as:

Google Workspace

Slack

Other approved SaaS applications

Assist with routine IT operational tasks like:

License tracking

Asset inventory updates

Periodic access reviews (execution only)

Qualification

IT support experienceGoogle WorkspaceMicrosoft 365Customer service mindsetTicketing systemsCMMC Level 2 exposureBasic troubleshootingCuriosityWillingness to learnOrganizationAttention to detailTeam collaborationReliability

Required

1-4 years of experience in IT support, service desk, or a related role OR relevant education, training, or certifications

Basic understanding of user accounts and permissions

Basic understanding of common workplace tools (email, chat, file sharing)

Strong customer-service mindset and attention to detail

Comfortable supporting both technical and non-technical users

Exposure to CMMC Level 2 / NIST 800-171–aligned environments or other regulated frameworks

Understanding the importance of least privilege, access reviews, and documentation in government-related work

Ability to execute IT tasks in compliance-driven environments by following established procedures

Preferred

Experience with Google Workspace & Microsoft 365

Familiarity with ticketing systems (Jira, Zendesk, Freshservice, etc.)

Exposure to endpoint management or device support

Interest in cybersecurity or IT operations

Entry-level certifications (A+, Network+, Security+)

Benefits

Flexible schedule in a 100% distributed workforce

Premium Insurance: We cover up to 100% of the employee premium and up to 40% of the combined dependent premium on our base health plan, depending on pay band. We also cover 100% of the premium for employee and dependent Dental and Vision as well as employee premiums for Life and Disability coverage.

Retirement: 401k match at 10% gross pay.

Paid time off (PTO): 4 weeks combined accrued vacation and sick leave, 11 Federal holidays, your birthday, jury duty, and bereavement.

Education & Training: Accrued budget of up to $3,500 per year for classes, travel, events, and materials.

Home Office and Merch: We offer $750 per year for home office technology and equipment as well as $100 per year for Rise8 merch from our Swag Store.

Wellness Budget: To encourage and support a well-rounded healthy lifestyle, we cover 100% reimbursement on a variety of wellness activities and products, up to $500 per calendar year. Or Rise8 is part of the the Life Time Corporate Partner program. In lieu of your $500 annual wellness benefit, you can instead get a $75 monthly credit towards a Life Time membership ($900 annual benefit).

Equipment: We offer a MacBook Pro