Autodesk · 17 hours ago
Client Services Team Manager
San Francisco, CA, USA
Full-time
Hybrid
Mid, Senior Level
$65K/yr - $104K/yr
5+ years expAutodesk is a company that creates innovative software for a variety of industries. They are seeking a Client Services Team Manager to lead a team of Client Services Specialists, ensuring customer requests are handled effectively and fostering team success through mentorship and support.
3D TechnologyArchitectureConstructionManufacturingSoftware Engineering
Responsibilities
Execute regular one-to-ones, team huddles, and monthly/quarterly team meetings with your direct reports
Performance Management of direct reports including calibration and addressing performance issues with coaching and performance improvement plans
Drive best-case hygiene and case management for the team
Grow relationships with management and collaborate as one team including vendors in India
Support Sales regional support, including EOQ, escalation, DRB approval, etc
Manage escalations from internal/external stakeholders
Communicate with your team, management, senior stakeholders, directors, customers, and partners
Collaborate with our AMER & Global Team Leads, Team managers and managers, sharing feedback and driving improvements in communication, KPIs, and case management
Deliver difficult messages effectively
Be the point of contact for any projects assigned by management, with full accountability for driving and measuring ROI
Exemplify our Autodesk values
Lead engagement within your team and across our AMER teams
Cover for another Team Managers or managers if necessary and agreed upon
Support the business for EOQ and provide constructive input into the plan
Be a voice in CS Management team, sharing ideas or challenges seen by the wider CS team
Ensure high partner satisfaction by responding to escalations promptly and identifying trends for efficiency
Analyze key metrics and initiate action plans for resource optimization
Establish scalable partnerships to provide global solutions
Maintain good working relationships and communications with team members, vendor and external partners
Complete all month-end and quarter-end activities flawlessly
Appreciate diverse cultures and help us create greater synergies and innovations within our organization
Champion our Autodesk's initiatives and inspire others towards its goals
Identify opportunities to improve procedures and collaborate on best practices
Advocate for change and liaise with management on change communication
Speak your mind and contribute ideas
Work with the management team to build employee engagement plans and drive employee engagement
Qualification
Required
Fluent in English
Initiative to identify trends and lead corrective/preventative actions
Digital fluency, using social media for communication
Desire to grow within the company, aiming for future managerial positions
Service-oriented mindset with a focus on customer experience
To meet customer service performance measures
Influence to engage others towards shared goals
Flexibility to work in different global time zones
Clear IDP and commitment to building and growing your career
Preferred
Degree in Business, Supply Chain, Logistics Management, or equivalent
Minimum 5 years of customer service experience
Work experience in SAP sales order management, Siebel, and Salesforce preferred
May require working on holidays
Benefits
Health and financial benefits
Time away
Everyday wellness
Annual cash bonuses
Commissions for sales roles
Stock grants
Comprehensive benefits package
Company
Autodesk
Autodesk develops 3D design software for use in the architecture, engineering, construction, and media industries.
10001+ employees
H1B Sponsorship
Autodesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (243)
2023 (269)
2022 (359)
2021 (298)
2020 (260)
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
CitibankOK Blockchain Capital
2025-07-01Acquired
2025-05-08Post Ipo Debt· $1.5B
2020-08-25Seed
Leadership Team
Andrew Anagnost
President and Chief Executive Officer
Janesh Moorjani
CFO
Recent News
2026-01-14
Venture Capital Journal
2026-01-07
Company data provided by crunchbase