Treadwell Credit Union · 2 weeks ago
Collections Manager
Dayton, OH
Full-time
Onsite
Mid, Senior Level
2+ years expTreadwell Credit Union is seeking a Collections Manager responsible for overall collections and asset protection activities. The role involves ensuring compliance with regulations, managing delinquent accounts, and leading the Asset Protection Department to meet collection goals.
Asset ManagementCreditFinancial ServicesLending
Hiring Manager
Zach Clark
Responsibilities
Ensure that credit and collection policies, procedures, practices, and documentation meet federal and state regulations
Assign, monitor, and supervise the work load in the Asset Protection Department to ensure the smooth and efficient flow of work. Ensure the courteous and considerate interface with members at all times
Establish and monitor effective control procedures for late and/or delinquent or potentially delinquent loans. Identify when to charge to reserve
On an on-going basis, communicate and monitor the requirements to staff in collections procedures to protect the credit union’s interests and to handle members courteously. Train staff on alternative collection techniques to resolve issues positively
Evaluate all outstanding GAP, Debt Protection, and all backend products are refunded timely
Follow with members and dealers frequently to allow for prompt payments and refunds from applicable back-end products
Review accounts where action beyond routine collection procedures must be approved or implemented. Handle complex situations. Resolve difficult or non-routine member issues
Review all billings from attorneys retained for collection work
Authorize legal proceedings. Review default notices, surrender notices, bankruptcy procedures, foreclosure notices, etc. for accuracy and completeness
Review all accounts that are to be written off as uncollectible
Develop and review accurate reporting procedures on collection activities. Prepare and examine reports for senior management and/or the Board
Establish and maintain effective employee relations
Prepare, implement, and supervise the budget for the department that is consistent with the overall strategic plan and budget of the credit union
Evaluate the job performance of subordinates to ensure quality work and service to members
All other duties as assigned
Prepare monthly, quarterly or other frequency as directed by supervisor
Qualification
Required
Strong organizational and time management skills
Effective Communications skills
Thorough knowledge of consumer collection laws and practices
2+ years' experience in credit collections at a financial institution
Preferred
Management experience preferred
Company
Treadwell Credit Union
Treadwell Credit Union is a full-service financial institution that exists to help our members achieve financial success.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Steve Shore, MBA
President/CEO
Jaime Crooks, CCUE
Chief Marketing & Business Development Officer
Recent News
Seattle TechFlash
2025-09-04
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