Inside Higher Ed · 1 week ago
Program Coordinator, Business Career Services Professional Programs
Tallahassee, FL
Full-time
Onsite
Entry Level
2+ years expInside Higher Ed is seeking a Program Coordinator for their Business Career Services Professional Programs. The role involves providing administrative support, coordinating program logistics, and facilitating communication among students, faculty, and employers to enhance the overall student experience and program efficiency.
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Responsibilities
Provide administrative support for assigned Professional Programs, considering specific program needs, seasonality, and priorities established by the Assistant Director of Career Services Operations within the scope of Business Career Services (BCS) programs. These include Internships, Living Learning Communities (LLCs), Engage 100, Professional Development for graduate and undergraduate students, as well as new initiatives
Coordinate and streamline administrative components and processes of the programs to improve efficiency. Provide operational support for assigned programs, ensuring smooth execution and adherence to college standards
Support the maintenance of program-related students' applications, automated forms and workflows, student rankings, waiting lists, course registrations, student surveys, and assessments. Support the upkeep and administration of program-related employer verification, employer surveys, and assessments. Ensure the execution of program frameworks and workflows to meet accuracy, standardization, and efficiency
Support the implementation of all aspects of professional programs and communications focused on initiatives that face both students and employers, including but not limited to outsourcing, recruitment, and marketing campaigns
Understand the overall direction, elements, requirements, expectations, policies, and procedures of the programs while coordinating with multidisciplinary teams, university, and college partners to ensure alignment, compliance, and sustainability
Facilitate communication with students, faculty, staff, employers, and partners to improve clarity, responsiveness, and engagement
Coordinate guest speakers and events as instructed. Work with the Dean’s Office, BCS, and other main stakeholders to handle the planning and logistics of guest speakers and panelists involved in the assigned programs
Support student advising efforts and serve as a primary contact for program-related questions. Hold student meetings to provide general guidance on the assigned programs. Address program inquiries from students, parents, and employers, working with various parties to address concerns and resolve issues
May assist in the instructional process by supporting tutorial sessions or group instruction. May also grade assignments and review students’ work for specific programs, taking into account program requirements, rubrics, and priorities set by the supervisor and Instructor of Record
Coordinate course delivery alignment, syllabi update and compliance, and content delivery schedule while importing and updating course materials on the College’s student learning management system (LMS) as directed by course faculty
Assist with schedule of assigned programs’ classes, securing rooms, class times while aligning with instructors’ schedules
Support the program directors on analysis, and implementation of improvements for process efficiency, student experience, and employer engagement
Develop and maintain comprehensive databases to track student participation, program outcomes, and engagement metrics
Coordinate the creation and distribution of promotional materials for program marketing, recruitment efforts while ensuring accuracy of program website content
Support the coordination of training sessions for staff on program specifics, processes, and updates to ensure alignment with program protocols and student needs
Troubleshoot any problems arising within the programs and handle other directly related responsibilities as defined by the program director
Contribute to the preparation and submission of program evaluation reports, statistics, and periodic assessments
Organize and coordinate BCS events and initiatives, including student workshops, networking functions, educational presentations, career fairs, and professional development events
Assist with providing front desk coverage during BCS hours of operation, ensuring a welcoming and professional environment for students, guests, and visitors. This includes greeting individuals upon arrival, assisting with inquiries, and directing them to the appropriate resources or personnel as needed. Maintain a positive and supportive atmosphere that reflects the values of the College of Business
Ensure BCS meets service level agreement (SLA) expectations by timely managing the program's email inbox(s), appointments, walk-ins, and ad-hoc needs
Assist with career coaching during high-volume periods
Qualification
Required
Bachelor's degree and two years of experience with career services operations, professional development initiatives, program coordination and/or customer service; or a high school diploma/equivalent and six years of related experience. (Note: post-high school education can substitute for experience at the equivalent rate.)
Preferred
Master's degree
Knowledge of principles and practices of career coaching and business analytics
Proactive and adaptable professional with a passion for supporting student success and the operational excellence of professional programs within a dynamic educational environment
Experience with data analysis and visualization tools such as PowerBI and Canva
Experience with Campus Connect, Student Central, Stellic, Handshake, Canvas, Quinncia, Job Scan, LinkedIn Learning, Salesforce, AI learning models, digital assistants, and various relevant career services software, systems, and products solutions
Benefits
FSU offers a robust Total Rewards package.
Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
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