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Idaho Housing and Finance Association · 1 day ago

Loss Mitigation/Mortgage Loan Collector

Boise, ID

Full-time

Onsite

Entry Level

$22/hr - $22/hr

1+ years exp

Idaho Housing and Finance Association is dedicated to improving lives and strengthening Idaho communities. They are seeking a motivated and professional Late Stage Counselor I to work directly with borrowers who are past due on their mortgage payments, providing guidance and loss mitigation solutions.

FinanceFinancial ServicesNon ProfitReal Estate

Responsibilities

Initiate outbound calls and receive inbound phone calls from borrowers, negotiating payment arrangements to avoid mortgage delinquency and maintain a high standard of quality during every call

Develop and implement customized payment plans to manage debt and prevent foreclosure

Review borrowers for Home Retention Programs based on loan type, ensuring that they are matched with the most appropriate support and resources

Stay up-to-date on regulatory requirements, including FDCPA, RESPA, and FCRA, to ensure compliance and provide borrowers with accurate and timely information

Other job duties as assigned

Qualification

Loan servicing experienceCollections experienceRegulatory compliance knowledgeAnalytical skillsProblem-solving skillsVerbal communication skillsInterpersonal skillsOrganizational skillsTime management skills