Randstad Digital Americas ยท 13 hours ago
Windows 11 Migration Technician
Malvern, PA
Contract
Onsite
Entry Level
$24/hr - $29/hr
1+ years expRandstad Digital Americas is seeking a Windows 11 Migration Technician to assist in the migration of 27,000 laptops from Windows 10 to Windows 11 on-site. The role requires excellent communication skills and previous migration experience or technical support experience.
Information Technology & Services
Responsibilities
Provides intermediate-level technical support for desktop endpoints which includes implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring
Manages the Back Office queue in ServiceNow
Image and deploy machines to end users
Follows asset management standards
Conducts monthly asset management audits
Tracks down missing equipment
Evaluates current process model and demonstrates conceptual thinking in defining new process improvement implementations
Handles monthly Tech Refresh list which includes building out new machines, deploying to end users, reclamation of retired end points, and disposal
Generates standard and ad hoc reports, and conducts trend analysis
Monitors and provides data required for monthly metrics and department dashboard
Documents all knowledge base opportunities for the department and ensure accuracy of the knowledge base
Complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels
Complies with Information Security policies and procedures
Qualification
Required
Migration of 27,000 laptops from Windows 10 to Windows 11 on-site
MUST have excellent communication skills
Candidate should have previous migration experience or at least 1-2 years experience providing technical support
Position will be on-site Monday through Friday
Contractors MUST have reliable transportation for this position as they may need a vehicle to drive from one building to another
Education: Bachelors
Provides intermediate-level technical support for desktop endpoints which includes implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring
Manages the Back Office queue in ServiceNow
Images and deploys machines to end users
Follows asset management standards
Conducts monthly asset management audits
Tracks down missing equipment
Evaluates current process model and demonstrates conceptual thinking in defining new process improvement implementations
Handles monthly Tech Refresh list which includes building out new machines, deploying to end users, reclamation of retired endpoints, and disposal
Generates standard and ad hoc reports, and conducts trend analysis
Monitors and provides data required for monthly metrics and department dashboard
Documents all knowledge base opportunities for the department and ensures accuracy of the knowledge base
Complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels
Complies with Information Security policies and procedures
Ability to lift and carry 50 pounds
Must have a valid driver's license
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
Company data provided by crunchbase