NW Natural · 10 hours ago
Customer Service Representative - FT Salem
Salem, OR
Full-time
Hybrid
New Grad, Entry Level
$33.10/hr - $33.10/hrNW Natural is committed to providing safe and reliable utility services and renewable energy. They are seeking a full-time Customer Service Representative who will respond to customer inquiries, assist with service and account issues, and support the company's mission of service excellence.
Natural ResourcesOil and GasService Industry
Responsibilities
Responds to residential and commercial customers’ questions, service, and account issues
Opens, closes, or answers billing or other questions on customer accounts
Issues meter and service orders
Trains, assists, and provides feedback to less-experienced workers at the direction of supervisor, which may include providing feedback to supervisor on progress of training
Performs other tasks as required, including those in lower levels as referenced in the Collective Bargaining Agreement, with training as needed
Acts and communicates in a professional, respectful, and cooperative manner in connection with all activities associated with NW Natural
Follows supervisory instructions and is flexible and adaptable to changing conditions and expectations
Maintains punctual, regular, and reliable attendance
Demonstrates the Company’s core values and complies with all Company policies and procedures
Issues meter and service orders for appliance inspection and adjustment
Obtains and evaluates credit information to determine security requirements and/or acceptability for financing
Responds to bill/account inquiries regarding high bills, bill breakdown, payment dates, tracing payment credits, and rate applications
Determines action to be taken on open/closed service accounts to promote payment
Meets department standards for qualitative and quantitative measures
Follows Customer Contact Center/Emergency Contact Center protocol for gas odor complaints and emergencies
Qualification
Required
Basic knowledge of PUC regulations and codes/operations necessary to prioritize and handle calls
Basic math and reading skills
Ability to access, input, and retrieve information from a computer
Data entry skills of 6,000 kph with 90% accuracy
Comprehensive knowledge of the Company's organization, inter-relationships, policies, procedures, processes, and department/work specific requirements
Ability to interface with employees and customers to answer questions or resolve issues with tact and diplomacy
Ability to deal with sensitive information in a confidential manner
Ability to concentrate on tasks, apply procedures in sequence, make decisions with limited information, and work in a structured team environment
Sustained sitting for 6-8 hours per day, hand/finger dexterity, and ability to grasp, bend, lift, reach, and stoop
Benefits
Health & Wellness -Rich health insurance benefits with competitive employer contribution
Free access to an online wellness resources platform
Start with 16 PTO Days (Amount varies based on accrued work hours)
10 paid holidays and 3 floating holidays
3 weeks paid parental leave
Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women’s Network and many other Employee Resource Groups
Numerous volunteer and community engagement opportunities
Competitive 401K company contribution and match
15% discount on NW Natural stock through Employee Stock Purchase Program
Up to $5250 a year in tuition reimbursement
Wellness incentive program
20% off natural gas service
Up to 30% discount at NW Natural Appliance Center
TriMet Pass for all HQ employees
Generous discounts with Verizon & AT&T Wireless
Company
NW Natural
NW Natural Provides natural gas service to residential, commercial, and industrial customers.
Founded in 1859
1001-5000 employees
H1B Sponsorship
NW Natural has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (2)
2022 (2)
2021 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
David Anderson
Chief Executive Officer
Brody Wilson
Vice President, Treasurer and Chief Accounting Officer
Recent News
MarketScreener
2025-11-05
oregonlive.com
2025-08-23
Company data provided by crunchbase