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22nd Century Technologies Inc. · 2 days ago

Facility Coordinator(Call Center)

Greensboro, NC

Contract

Onsite

New Grad, Entry Level

22nd Century Technologies Inc. is seeking a Facility Coordinator to serve as a liaison between customers and facilities maintenance service. The role involves managing customer requests, tracking maintenance issues, and ensuring superior customer service while coordinating with facility maintenance staff.

Artificial Intelligence (AI)Cloud ComputingEnterprise ApplicationsGovernmentInformation ServicesInformation TechnologyInfrastructureIT Infrastructure

H1B Sponsor Likely

Hiring Manager

Hardik Verma

Responsibilities

Obtains information from the customer using national databases that describes the maintenance problem and determines proper identification of the responsible individual or organization for customer resolution evaluates then escalates complex problems to higher levels for resolution

Assigns the request to a responsible resource based on established criteria or coordination with facility staff through the facilities maintenance system; accurately tracks calls using effective listening skills to gather customer information

Records and updates information systems containing requests for facility maintenance services ensuring quality and accuracy standards are met; follows policies and issues related to maintenance of commercial and leased facilities

Manages verbal and written maintenance requests; notifies the responsible party of the assignment and the customer of the maintenance request disposition; manages difficult customer situations by phone and email

Generates management and customer reports containing maintenance request information and status

Provides contact information to customers on facilities maintenance service points of contacts; manages declined and unassigned calls to appropriate manager

Coordinates the assignment and recording of emergency calls with appropriate teams by following established language policy and protocols

Reviews unusual or repetitive customer inquiries, reports findings to appropriate staff for reporting, quality or training improvements

Qualification

Facilities maintenance knowledgeDatabase managementAutomated information systemsReport generationCustomer serviceAdministrative dutiesListening skillsOral communicationWritten communication

Required

Knowledge of policies and issues related to the maintenance of commercial and leased facilities

Ability to use a national database in order to determine responsibility for and assign requested services to appropriate facilities maintenance parties

Ability to use automated information systems and applications to enter data, update and track calls, and prepare reports

Ability to perform administrative duties, including preparing, transmitting, of correspondence, documents, reports, and files

Ability to communicate orally and in writing to provide guidance and interacts with internal and external customers

Ability to manage difficult customer situations, to respond promptly to the needs of the customer, and perform under pressure of the position

Ability to use a computer, keyboard and a mouse to retrieve information to respond to customer inquiries and complaints by phone, and email

Ability to listen attentively on an ongoing basis, comprehend, capture as well as interpret basic customer information

Company

22nd Century Technologies Inc.

Glassdoor3.3

22nd Century Technologies is an IT Systems Integrator, Software Products and Consulting Company

Founded in 1997

Somerset, New Jersey, USA

5001-10000 employees

https://tscti.com/

H1B Sponsorship

22nd Century Technologies Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (19)

2024 (19)

2023 (17)

2022 (22)

2021 (14)

2020 (21)