ICONMA · 15 hours ago
ATM Helpdesk Support
United States
Full-time
Remote
Entry Level
$0/hr - $24.32/hr
1+ years expICONMA is a confidential financial company seeking an ATM Helpdesk Support for their remote location. The role involves providing technical support to ATM Field Service Technicians, troubleshooting issues related to ATMs, and ensuring high availability of the ATM fleet in a 24x7 environment.
Staffing & Recruiting
Responsibilities
Supporting our production fleet by providing technical support to ATM Field Service Technicians and driving high-availability for fleet of ATMs
Providing technical phone support for service technicians, as well as process control and management that will drive first time resolution and sustainable ATM performance in a 24x7x365 high availability production environment
Through established ATM processes, the candidate will be required to troubleshoot issues and failures related to hardware, software, services, and network
Act as a liaison between internal Client team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issues
Provide efficient productivity and superior quality service while working in a fast-paced environment
Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
Ability to work multiple systems simultaneously
Handle internal/external reports and status updates
Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
Follow-up on open escalations to ensure smooth handling and accurate closure
This is an ATM Helpdesk Support role with strong troubleshooting hardware computer devices
Provide phone support for vendors on hardware / cash vendors
Dispatch service request
Use tools like Service Now & Vision for the dispatch request
Will be responsible for both inbound calls as well as outbound call from the Cash Vendors on the issues of ATM
They need not work on the ATM Physical machines or issues on the hardware but need to give the support to Cash Vendors and provide basic trouble shooting via phone and it's both inbound and outbound
Qualification
Required
Helpdesk Support / Desktop Support Exp is a must
Should be very good with email antiquities and communications skills
Any Certifications in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTIA
Excellent Communications are the key
Associate's Degree in a Computer Science or Technology discipline; or
Technical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; or
Equivalent work experience (e.g., at least 1 year in similar role) required
Must possess good interpersonal skills and is able to work well with end users
Excellent written and oral communication skills
Able to handle confidential matters judiciously
Good time management skills and able to prioritize
Ability to understand the current state of ATMs to fully diagnose problems for resolution
Preferred
Knowledge of ATM hardware is highly preferred
Benefits
Health Benefits
Referral Program
Company
ICONMA
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
1001-5000 employees
H1B Sponsorship
ICONMA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)
Funding
Current Stage
Late StageLeadership Team
Claudine George
Founder and CEO of ICONMA, LLC
Company data provided by crunchbase