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Crawford & Company · 23 hours ago

Global Learning & Talent Lead

Atlanta, GA, United States

Full-time

Hybrid

Senior Level

5+ years exp

Crawford & Company is dedicated to building a high-performance, continuous learning culture. The Global Learning & Talent Lead will design and deliver impactful learning programs, partner with global teams, and support talent management capabilities within the HCM platform.

Insurance

Responsibilities

Lead global training design: Develop, design, and deliver the organization’s training plan for employees worldwide (including U.S.). Design high-impact programs such as success skills, individual contributor development, and manager training—focused on exceptional customer service and people skills

Facilitate impactful learning: Deliver instructor-led sessions for U.S. employees while partnering with global Learning Community to continually enhance and share learning best practices

Curate learning solutions: Research and recommend training programs based on market insights and partner with learning providers to address business and individual needs from annual development plans or ad hoc requests

Develop engaging content: Draft training materials and collaborate with Instructional Designers to ensure effective delivery and learner experience

Drive communication & engagement: Drive engagement through Learning Platform communications with regular cadence. Share individual program and course details with participants and managers before, during, and after programs

Enhance digital learning: Identify, implement, and evaluate online learning resources for continuous improvement

Partner with leaders: Work with business leaders and managers to assess and identify skill development needs and activities

Align talent strategy with business goals: Map talent management capabilities to priorities like engagement and retention

Drive continuous improvement: Collect feedback and refine talent processes for better outcomes

Lead U.S. implementation: Manage rollout of talent updates, including change management, training, FAQs, and communications

Enable self-service: Develop user-friendly guides and video tutorials for employees and managers that enhance and simplify user experience

Provide post-launch support: Ensure ongoing assistance and troubleshooting after implementation

Ensure quality and compliance: Conduct quarterly user acceptance testing (UAT) and validate workflows for performance reviews, learning, and succession planning

Lead strategic L&D initiatives to adapt to evolving business strategies, policies, processes, technology, legislation, and industry trends—ensuring alignment with best practices

Collaborate cross-functionally with the Director of Training, HR, and global learning teams on engagement, culture, and values projects tied to L&D strategy and deliverables

Evaluate program effectiveness through feedback surveys and participant/manager interviews

Drive continuous improvement by analyzing feedback, identifying opportunities, and implementing enhancements

Review and optimize programs for impact, cost-effectiveness, alternative methods, and providers—recommending changes where needed

Qualification

Talent developmentInstructional designCurriculum developmentELearning designTraining needs analysisFacilitation skillsCommunicationCollaboration skillsAdaptabilityClient focused

Required

Bachelor's degree in Education, HR, Business or related field

5-8 plus years of professional experience in training with a minimum of 3 years of experience in adult learning, instructional design, curriculum development utilizing blended learning approaches

Prior work experience employing instructional design principles and practices including adult learning methodology, interactive training and learning design, eLearning design principles, and designing for multi-generational audiences

Passionate about people development

Solutions oriented and client focused

Strong communication skills, including writing, presenting & facilitating

Excellent influencing skills to engage a diverse range of stakeholders and manage expectations

Knowledge and experience of developing and implementing learning & development programs including: training needs analysis, training course design, facilitation/delivery methodology, validation and evaluation techniques, on job observation and feedback principles

Knowledge of apprenticeship programs and other early career hire programs

Knowledge and experience of building and rolling out eLearning solutions

Experience of designing L&D solutions including blending learning solutions

Works collaboratively with others to achieve individual and team objectives

Creates an environment where people can take risks and make mistakes as part of learning

Has a flexible approach, high resilience and receptive to change and ambiguity

Able to adapt style and approach to audience / task / situation

Champions and drives change to improve ways of working and respond to changing business priorities

Preferred

Experience in one of the disciplines below is beneficial: Human Resources, Training – Facilitation, Talent Management– Professional Development, Consulting – Organizational / Talent Design

Benefits

Pay and incentive plans that recognize performance excellence

Benefit programs that empower financial, physical, and mental wellness

Training programs that promote continuous learning and career progression while enhancing job performance

Sustainability programs that give back to the communities in which we live and work

A culture of respect, collaboration, entrepreneurial spirit and inclusion

Company

Crawford & Company

Glassdoor3.6

Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries.

Founded in 1941

Peachtree Corners, Georgia, US

10001+ employees