Truckstop.com · 11 hours ago
Client Relationship Manager I
United States
Full-time
Remote
Entry Level
$48K/yr - $60K/yr
2+ years expTruckstop is a company that has transformed the freight-moving lifecycle with their SaaS solutions. The Client Relationship Manager I serves as the primary point of contact for clients, focusing on building relationships, solving issues, and collaborating with teams to enhance products and services.
Information TechnologyInternetLogisticsSupply Chain ManagementTransportation
Responsibilities
Client communication via email and chat, Positive, proactive and open communications with customers using established channels
Provide information to customers by verifying their request; answering questions; and aiding assistance. Responding to moderately complex client queries
Find a satisfactory solution to a given problem using standard operating procedures
Resolve basic product or service problems by clarifying the customer's concerns and determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up as needed to ensure resolution
Onboard new clients providing excellent customer service and making them feel welcome
Collaborate with the product team to improve client experience and automation opportunities
Build and nurture relationships with diverse clients, understanding their unique needs and contributing to their success
Learning to work with client data to derive insights, using data to proactively address potential issues and drive better outcomes for our clients and the business
Document account information to track daily/monthly trends
Qualification
Required
High school diploma or equivalent, bachelor's degree preferred
Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
Effective and strong communication skills both verbally and in writing
Exceptional customer service skills with the ability to seek to understand and problem solve
Ability to understand, problem solve and respond to customers' needs in a timely manner
Displays meticulous attention to detail
Demonstrated ability to communicate with business owners and finance professionals
Ability to multi-task, prioritize work and manage own time to meet department goals and deadlines
Ability to maintain collaborative effective working relationships within all areas of the company
Support a team environment, focused on the greater good and eager to pitch in to help when needed
Displays a proactive approach utilizing initiative, and great follow through skills
Preferred
A minimum of two or more years of experience in a similar role is preferred
Company
Truckstop.com
Truckstop is a family of brands that provides end-to-end solutions throughout various links in the supply chain.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Bregal Sagemount
2019-04-03Acquired
2016-04-05Private Equity
Leadership Team
Joseph Pergola
Chief Financial Officer
Julia Laurin
Chief Product Officer
Recent News
2025-09-24
2025-08-22
2025-08-20
Company data provided by crunchbase