Sr Application Support Engineer jobs in United States
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DHL · 7 hours ago

Sr Application Support Engineer

positionWesterville, OH
timeFull-time
remoteHybrid
senioritySenior Level
date5+ years exp

DHL Supply Chain is seeking a skilled Senior Application Support Engineer to lead the support and optimization of Manhattan Active Warehouse Management (MAWM) and other critical Warehouse Management Systems (WMS). This role involves ensuring system reliability and performance while collaborating with cross-functional teams and mentoring junior staff.

Courier ServiceDelivery ServiceLocal BusinessLogisticsSupply Chain Management
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H1B Sponsor Likelynote

Responsibilities

Provide Tier 2 support for Manhattan Active Warehouse Management (MAWM) modules including Receiving, Picking, Packing, Shipping, and Labor Management
Support Centiro SaaS-based transportation and carrier management system
Troubleshoot and resolve issues related to API integrations and microservices
Perform root cause analysis using logs and SQL diagnostics
Coordinate with Tier 1 and Tier 3 teams for incident resolution and escalation
Administer and configure MAWM and peripheral systems (Windows/Linux servers, SaaS tools)
Participate in disaster recovery exercises and release management via CAB meetings
Develop documentation and training materials for supported applications
Mentor junior staff and collaborate with team leads
Attend status meetings and communicate progress on support activities

Qualification

Manhattan Active Warehouse ManagementSaaS-based logistics systemsCloud-native architectureSQLAPI integrationsIncident management platformsRESTful APIsJSONOAuthScriptingITIL certificationOracle certificationIBM certificationMicrosoft certification

Required

Bachelors Degree in a relevant field or 5+ years of IT experience
Experience supporting MAWM or similar WMS platforms
Proficiency in SQL, incident management platforms (e.g., ServiceNow), and cloud-native architecture

Preferred

Familiarity with RESTful APIs, JSON, OAuth, and scripting (Python, PowerShell, Bash)
Relevant certifications (ITIL, Oracle, IBM, Microsoft)

Company

DHL

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DHL provides international express mail services including logistics services ranging from national and international parcel delivery.
dateFounded in 1969
location
Bonn, Nordrhein-Westfalen, DEU
people-size10001+ employees
web-link
http://www.dhl.com

H1B Sponsorship

DHL has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (5)
2020 (3)

Funding

Current Stage
Late Stage
Total Funding
$3.4M
Key Investors
Catena
2019-12-20Corporate Round· $3.4M

Leadership Team

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Ken Lee
CEO, DHL Express Asia Pacific
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Malcolm Monteiro
CEO - Asia Pacific
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