Farmers Insurance · 4 days ago
Customer Care Representative Advantage P&C License Required; Sign on bonus!
United States
Full-time
Remote
Entry Level
$22.31/hr - $23.74/hr
1+ years expFarmers Insurance is dedicated to providing peace of mind through protection and comprehensive advice. The Customer Care Representative will assist customers with insurance-related inquiries, deliver exceptional service, and actively seek solutions while navigating various systems and platforms.
Auto InsuranceFinancial ServicesInsuranceLife Insurance
Responsibilities
Assists internal and external customers with moderately complex issues related to insurance matters
Delivers exceptional service while proactively seeking feasible solutions within compliance and legal requirements
Communicates with customers via multiple channels while navigating multiple systems and platforms
Receives and responds to inquiries related to insurance matters
Interacts with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
Evaluates and interprets policy information within prescribed authority limits
Accesses account information and communicates while working in multiple systems
Uses account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions
Documents customer interactions and outcomes thoroughly in system
Escalates unresolved issues requiring advanced support for further resolution
Builds knowledge and acumen through self-directed learning
Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements
Helps maintain department knowledge resources to keep them current
Performs other duties as assigned
Actively listens to customer concerns to identify trends or patterns
Recognizes opportunities for process improvement and makes recommendations to leadership
Partners with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries
May work with external vendors to further address customer needs
Adheres to assigned, tightly regulated schedule and follows procedures for requesting time off
Qualification
Required
MUST CURRENTLY HAVE AN ACTIVE PRODUCER/AGENT PROPERTY & CASUALTY LICENSE
Minimum of 1-3 years customer service
High School Diploma or equivalent required
Property and Casualty license will be required for this role. Licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired
Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity
Preferred
1 year of experience in call center environment, insurance, sales or related field preferred
Experience providing customer support within a high-volume, complex environment preferred
Experience with Microsoft Office suite of tools preferred
Call center/agency experience
Demonstrated customer service skills
Strong verbal communication and listening skills
Demonstrated written communication skills
Demonstrated analytical skills
Demonstrated problem solving skills
Demonstrates excellent judgment and decision making skills
Friendly and service-oriented
Maintains a high degree of professionalism
Excellent organizational skills
Highly thorough and dependable
Possesses flexibility to work in a fast paced, dynamic environment
Basic computer skills with ability to navigate multiple systems simultaneously
Benefits
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Company
Farmers Insurance
The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.
10001+ employees
H1B Sponsorship
Farmers Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (76)
2023 (86)
2022 (129)
2021 (106)
2020 (90)
Funding
Current Stage
Late StageLeadership Team
Jose Tamayo
Agency Owner
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