PERSUIT® · 5 hours ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expPERSUIT is seeking a Customer Success Manager to partner closely with law firms to enhance their experience with the platform and brand. The role involves overseeing the customer lifecycle, crafting strategic success plans, and leading engagements to ensure clients derive maximum value from the service.
Information TechnologySaaSSoftware
No H1B
Responsibilities
Owning a portfolio of law firms in the US, overseeing the full customer lifecycle, from onboarding through adoption, expansion, advocacy and renewal
Crafting strategic, data-driven success plans for firms, based on their goals and areas of untapped PERSUIT potential and value
Managing projects and stakeholders to keep deliverables on track
Running high impact meetings as you engage, consult, challenge and strategise with law firms around best practices in legal pricing, business development, and RFP and AFA strategies
Training firms and investing in their self-service PERSUIT program, adoption and scalable enablement. Then driving ongoing change management
Leading commercial growth opportunities through upsells and expansions
Building relationships and trust with stakeholders, converting them from users to advocates, and acting as the voice of the customer for product feedback
Orchestrating PERSUIT's internal specialist resources (executives, product, engineering, support, marketing etc) to deliver outcomes for firms
Contributing to internal projects, such as content creation or process improvement
Qualification
Required
5+ years of professional experience, with 3+ years in law firms and ideally experience in a Customer Success role, with a proven track record managing strategic, high touch accounts. You have overseen multiple implementations and launches
Strong understanding of how different law firms are structured, how they work, comfortable speaking confidently to both C-level administrative leaders at firms as well as law firm partners. You understand the customer software lifecycle and how to navigate complex organisations
Clear and confident storyteller who makes complex ideas and data easy to understand at all levels, from executives to end users. You show your stakeholders how to become highly persuasive internal communicators of PERSUIT value themselves
You see the bigger picture, detecting both growth opportunities and early risk signals. You work efficiently, and prioritise what matters most
A positive, can-do mindset that starts with 'yes, and', rather than 'no, but', and you apply it to problem-solving and collaboration
Ability to travel up to 30% to firms and internal meetings or events
Candidates must have current, valid work authorization in the country where the role is based. Unfortunately, we are not able to provide sponsorship for visas or work permits at this time
Preferred
Background in legaltech, fintech, or enterprise SaaS. Knowledge of the legal pricing, law firm RFP process, and/or corporate legal departments
Experience in a startup or scale-up environment, with the adaptability and pace it demands
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Wellness Resources
Company
PERSUIT®
PERSUIT is redefining how legal teams select and manage outside counsel by mobilizing value-based pricing models from matter intake to invoice review and payment.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20MKey Investors
OpenView
2021-10-06Series A· $20M
Leadership Team
Jordan Weinstein
VP of Data & Growth
Recent News
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