QualDerm Partners · 18 hours ago
Front Office Receptionist - Greensboro NC (GSL)
Greensboro, NC
Full-time
Onsite
Entry Level
1+ years expQualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., dedicated to educating communities about skin health. The Front Office Receptionist will be responsible for patient registration, verifying insurance coverage, and providing exceptional customer service as the first point of contact for patients and visitors.
Health CareManagement Information SystemsMedical Device
No H1B
Responsibilities
Welcome patients and visitors by greeting them in person or on the telephone, answering or referring inquiries
Note patient arrivals in the Practice Management System (EMR)
Identify patients by date of birth and name in the computer system, creating new accounts for new patients
Prepare necessary patient paperwork prior to appointments
Call "No Show" patients to reschedule, documenting appropriately in the Practice Management System
Schedule appointments to optimize patient satisfaction, provider time, and treatment room utilization
Assist in emergency situations by providing prompt support and using good judgment
Review and update patient information in the Practice Management System (EMR)
Verify insurance eligibility and financial status, notifying the Billing Department if prior authorization is needed
Maintain the cleanliness and organization of the reception area
Handle patient copays and outstanding balances at check-in/out
Protect patient confidentiality and adhere to HIPAA regulations
Follow operational procedures and report any issues to management
Contribute to team efforts by accomplishing related tasks as needed
Exhibit superior customer service skills at all times
Answer phone calls in a timely and professional manner
Communicate effectively and courteously with patients, visitors, and team members
Perform other duties as assigned by the Practice Manager or Area Practice Manager
Qualification
Required
High School Diploma required
Strong communication and interpersonal skills
Ability to handle a fast-paced environment and multiple tasks simultaneously
Preferred
Associate's Degree preferred
1 year of customer service experience in a healthcare setting preferred
Proficiency in using medical software and EMR systems is a plus
Benefits
Competitive Pay - Attractive compensation to reward your hard work
Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans to keep you covered
Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
Company-Paid Life Insurance - Peace of mind with basic life coverage, with the option for additional plans
Disability Protection - Short-term and long-term disability coverage to protect you in unexpected circumstances
Additional Wellness Plans - Accident, critical illness, and identity theft protection plans for extra security
Employee Assistance Program (EAP) - Access confidential support for personal or work-related challenges
Exclusive Employee Discounts - Save on products and services with special discounts just for you
Referral Bonus Program - Earn bonuses by referring qualified candidates to join the team
Company
QualDerm Partners
QualDerm Partners provides strategic leadership and practice management services
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$31.8M2021-01-01Private Equity
2016-02-08Series Unknown· $31.8M
Leadership Team
Bill Southwick
Board Member
Recent News
2025-09-30
2025-02-20
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