netPolarity, Inc. (Saicon Consultants, Inc.) · 4 hours ago
AV Technology Support Specialist I
Los Angeles, CA
Contract
Onsite
Entry Level
$30/hr - $40/hr
2+ years expnetPolarity, Inc. is seeking an AV Technology Support Specialist I to join their on-site technical support team in Los Angeles, CA. This role is crucial in maintaining IT operations and providing technical support to customers using various audio-visual technologies and troubleshooting issues related to network connectivity and device functionality.
DeliveryHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Ashutosh Pandey
Responsibilities
Understand how to configure surface Hub settings, including display and audio settings, and network configurations
Ability to reset or reconfigure the device when necessary
Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections
Ensure that all devices are properly connected to the network and can communicate with each other
Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality
Troubleshoot video issues, including display problems and resolution settings
Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network
Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls
Ensure the interface is properly displaying meeting information and controls
Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc
ServiceNow ticket management; prioritizing tickets and awareness of SLAs
Supporting Microsoft Windows and MAC operating systems
Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
Printer support (installation, configuration, relocation, and troubleshooting)
Event and Meeting Support (may occur on-site or off-site)
Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
VIP/White Glove support
Occasional after-hour support may be required
Qualification
Required
2+ years of on-site technical support experience, or degree in related discipline
Understand how to configure Microsoft Surface Hub settings, including display and audio settings, and network configurations
Ability to reset or reconfigure Microsoft Surface Hub when necessary
Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections
Ensure that all Crestron devices are properly connected to the network and can communicate with each other
Diagnose and fix audio issues for Crestron devices, such as volume control, speaker output, and microphone functionality
Troubleshoot video issues for Crestron devices, including display problems and resolution settings
Diagnose and resolve connectivity issues for Microsoft Teams Rooms (MTR's)
Ability to troubleshoot issues related to the MTR's user interface, including touch panel responsiveness and meeting controls
Ensure the MTR interface is properly displaying meeting information and controls
Support additional technologies such as Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
Providing support to all customers within your coverage location(s)
Troubleshooting and problem solving for PC, MAC, application, AV, and network connectivity issues
ServiceNow ticket management; prioritizing tickets and awareness of SLAs
Supporting Microsoft Windows and MAC operating systems
Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
Printer support (installation, configuration, relocation, and troubleshooting)
Event and Meeting Support (may occur on-site or off-site)
Provide remote hands support while guided by our network operations team
VIP/White Glove support
Occasional after-hour support may be required
Outstanding customer service skills
Excellent communication skills
Great team mentality
Self-motivated, organized, detail oriented, ability to multi-task
Desire to learn and build a career as unique as you are
Company
netPolarity, Inc. (Saicon Consultants, Inc.)
netPolarity, a subsidiary of Saicon, is a certified Woman and Minority-Owned Business Enterprise, a leading full-service workforce solutions provider delivering contingent workforce staffing, payrolling, temp-to-hire and direct-hire services to Fortune 500 companies nationwide.
201-500 employees
H1B Sponsorship
netPolarity, Inc. (Saicon Consultants, Inc.) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Haixia Zhang
Chief Executive Officer
Company data provided by crunchbase