ScaleneWorks INC · 4 days ago
INDUSTRIAL SUPPLY CHAIN MANAGER
ScaleneWorks INC is seeking an Industrial Supply Chain Manager to ensure seamless execution of supply chain activities across their dairy operations. The role involves managing customer relations, production planning, and logistics to drive operational reliability and service excellence.
Responsibilities
Serve as the main supply chain contact for customers, handling escalations and ensuring issues are resolved quickly and effectively
Collaborate with the Business Development Director and commercial teams to translate customer forecasts and contracts into executable supply plans
Provide regular service level reporting and proactively identify risks to customer satisfaction
Lead the short- and medium-term production planning, aligning raw milk intake with customer demand and plant capacity
Optimize schedules for efficiency, service levels, and cost effectiveness
Maintain rolling forecasts and adjust plans dynamically based on milk supply variability and customer order changes
Oversee the inbound raw milk process from suppliers/cooperatives, ensuring volumes, quality, and timing meet requirements
Align intake with plant operations to secure continuous production flows
Track milk supply versus forecast, escalating deviations and proposing corrective actions
Manage inventory, warehousing, and outbound distribution of finished dairy products
Coordinate with logistics providers to ensure on-time, in-full (OTIF) deliveries to customers
Support cost efficiency and sustainability initiatives across the supply chain
Define and monitor KPIs such as service levels, OTIF, plant utilization, and inventory turns
Drive continuous improvement in planning accuracy, supply reliability, and operational responsiveness
Partner cross-functionally (operations, quality, finance, BD) to strengthen the end-to-end supply chain
Qualification
Required
Bachelor's degree in Supply Chain, Operations, Industrial Engineering, Dairy/Food Science, or related field
5–7+ years of experience in supply chain management, production planning, or logistics, ideally in dairy or food processing
Strong track record of customer service and escalation management
Proficiency with ERP and planning systems (SAP, Oracle, or equivalent)
Solid understanding of dairy supply dynamics and regulatory requirements
Excellent communication, problem-solving, and negotiation skills
Customer-first mindset: ensuring supply reliability in line with commercial promises
Cross-functional leadership: able to coordinate between BD, operations, and customers
Analytical and structured: turning data into actionable insights for planning
Agility and resilience: navigating variability in milk supply and market demand
Continuous improvement orientation: committed to optimizing processes and service levels