True Religion · 16 hours ago
Senior Manager, Ecommerce Operations & Product Managment
El Segundo, CA
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $140K/yr
5+ years expTrue Religion is an urban casual lifestyle brand focused on high-quality denim and activewear. The Senior Manager, Ecommerce Operations & Product is responsible for driving a seamless, customer-first digital experience by aligning ecommerce operations with product and platform strategy, ensuring operational excellence and the evolution of the ecommerce roadmap.
ApparelConsumer GoodsE-CommerceFashion
Hiring Manager
Alfredo Garcia
Responsibilities
Own the alignment between ecommerce operations, product, and technology to ensure a unified strategy and execution against business goals
Lead and oversee daily ecommerce operations, including Customer Service, Fraud, and Quality Assurance, ensuring a high-performing and reliable customer experience
Define and drive the ecommerce product roadmap in partnership with Technology and Product teams, prioritizing features that improve conversion, usability, and scalability
Establish and manage A/B testing and experimentation frameworks to support data-driven decision-making and continuous optimization
Oversee QA governance, release management, and ticket prioritization to maintain platform stability and performance
Guide sprint planning, project timelines, and delivery milestones, balancing speed to market with long-term platform health
Act as the voice of the customer, leveraging analytics, behavioral insights, and feedback to inform product enhancements and operational improvements
Identify emerging technologies, tools, and best practices to continuously improve ecommerce performance and efficiency
Qualification
Required
5+ years of experience in ecommerce operations, product, or digital project management roles
Strong understanding of ecommerce platforms and ecosystems (e.g., SFCC, Shopify, Magento, WooCommerce)
Proven experience managing QA processes, release cycles, and sprint-based workflows
Working knowledge of fraud prevention tools and e-commerce risk management
Understanding of order management, fulfillment, and post-purchase customer experience
Strong problem-solving, prioritization, and project management skills
Excellent communication skills with the ability to collaborate across technical and non-technical teams
Experience operating in a fast-paced, evolving environment
Experience leading cross-functional initiatives or teams
Familiarity with Agile methodologies
Preferred
Experience with analytics and reporting tools (Google Analytics, Tableau preferred)
Familiarity with customer service platforms (Zendesk, Gladly preferred)
Benefits
Health benefits
A 401(k) with employer match
Merchandise discounts
Commuter benefits
Wellness & employee assistance programs
And more
Company
True Religion
True Religion which is headquartered in California, was founded in 2002 by Jeffrey Lubell with the intention of redefining premium denim
201-500 employees
H1B Sponsorship
True Religion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-01-15Debt Financing
2025-01-07Private Equity
2025-01-07Acquired
Leadership Team
Michael Buckley
Chief Executive Officer
Kristen D'Arcy
Chief Marketing Officer and Head of Digital Growth (Ecommerce)
Recent News
2025-11-25
2025-10-28
2025-10-24
Company data provided by crunchbase