Serigor Inc ยท 1 day ago
Knowledge Management Specialist
Arlington, VA
Contract
Hybrid
Senior Level
5+ years expSerigor Inc is seeking a Business Analyst (Knowledge Based Developer) to develop and maintain a structured knowledge base and documentation framework. The role involves collaborating with cross-functional teams to ensure accurate and user-friendly documentation, while also managing version control and conducting content audits.
ConsultingInformation ServicesInformation Technology
Responsibilities
Develop, organize, and maintain a structured knowledge base and self-service content repository
Create user manuals, FAQs, standard operating procedures (SOPs), process documentation, and how-to guides
Collaborate with SMEs, engineers, Product managers, and support staff to gather accurate and up-to-date information
Establish content standards, templates, taxonomy, and style guides for consistency across all documentation
Conduct content audits and gap analyses to improve accuracy and completeness
Manage version control and documentation lifecycle across updates and releases
Work within knowledge management platforms (e.g., Confluence, SharePoint, Zendesk, ServiceNow, Salesforce Knowledge, or others)
Ensure knowledge base content is easily searchable, discoverable, and accessible to the intended audience
Incorporate feedback from users and continuously improve documentation based on usage and analytics
Qualification
Required
5+ years of experience as a Technical Writer, Knowledge Manager, or similar role
Proven experience building or revamping knowledge base systems from the ground up
Strong written and verbal communication skills with a focus on clarity and usability
Proficient with knowledge management and documentation tools (e.g., SharePoint, ServiceNow, Zendesk Guide, or similar)
Ability to translate technical concepts into simple, actionable content
Familiarity with content organization strategies like topic-based authoring, metadata tagging, and content hierarchies
Experience working with technical teams in IT, product, or software development environments
Experience conducting business analysis and research
Ability to make complex analyses of data and information and make recommendations
Comfortable engaging with stakeholders across all levels to gather feedback and requirements and ensure alignment with business needs and priorities
Fluent preparing written materials and facilitating presentations and formal briefings
Exceptional communications skills
5 years of experience conducting business analysis
Bachelor's Degree from an accredited college or university in business, or Statistics
Company
Serigor Inc
Serigor provides IT Services and IT staffing to Government and Commercial enterprises of all sizes.
51-200 employees
H1B Sponsorship
Serigor Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (6)
2022 (7)
2021 (5)
2020 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase