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Crossfuze · 23 hours ago

ServiceNow Development Team Lead

United States

Full-time

Remote

Mid, Senior Level

$160K/yr - $180K/yr

4+ years exp

Crossfuze is a company focused on delivering effective ServiceNow solutions, and they are seeking a ServiceNow Development Team Lead to build and lead a strong technical team. This role involves working with customers to understand their needs, overseeing implementation, and ensuring the team's efficiency and performance through Agile methodologies.

ConsultingConsumer SoftwareEnterprise SoftwareInformation ServicesInformation TechnologyIT ManagementSoftware

Growth Opportunities

Responsibilities

Lead the team using Agile Scrum methodology, including facilitating daily standups, sprint planning sessions, and sprint retrospectives

Build and maintain a strong team spanning multiple geographies and time zones

Recognize obstacles impacting team efficiency, monitor performance KPIs, and collaborate with stakeholders to resolve issues or escalate when necessary

Provide mentorship and development guidance to junior team members and less experienced consultants

For Extend type projects, collaborate directly with clients to deliver continuous value through regular cadence meetings, joint backlog grooming, and story development

Review user stories for technical validity and provide design guidance before development begins

Coordinate and distribute work assignments effectively across team members

Perform code reviews, ensuring all developed functionality meets functional and technical standards and follows best practices

Perform hands-on ServiceNow development, including system configuration, integrations, and custom application coding when required

Ensure all developed work goes through a formal QA process including peer review, test scripts, and test results related to each story

Conduct sprint reviews and solution demonstrations for clients

Oversee the creation and maintenance of technical documentation, ensuring the team adheres to quality standards

Manage the release process, including preparing update sets, documenting detailed release steps, and guiding the team to ensure smooth promotion to production

Oversee defects management, including root cause analysis, coordinating defect fixes, and implementing continuous quality improvements

Advise clients on platform health best practices, including assistance with upgrades, patching, and release management

Analyze problems and recommend remediation solutions

Conduct technical training and knowledge transfer sessions

Continuously enhance ServiceNow skills by staying current on new releases and features

Build ServiceNow expertise by obtaining new micro and main line certifications as required by Crossfuze

Maintain 75% billable utilization target

Perform other duties as assigned and requested

Qualification

ServiceNow developmentAgile Scrum methodologyITIL methodologiesWeb technologiesServiceNow certificationsTechnical documentationProblem analysisCommunication skillsTeam collaborationMentorship

Required

Excellent communication skills and strong commitment to quality service

Ability to work both independently and collaboratively within a team

Ability to work remotely and manage remote resources effectively

Ability to collaborate effectively with team members of diverse backgrounds, communication styles, and technical expertise levels

Ability to understand and implement complex end-user requirements

Ability to effectively organize work across multiple initiatives

4+ years of experience implementing, configuring, and developing ServiceNow modules and applications

Bachelor's degree in computer science or similar technical degree (or equivalent job experience)

Minimum of 3 years of experience with common web technologies and networking (e.g. XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, Integration Technologies, etc.)

Strong understanding of ITIL methodologies

General knowledge of IT infrastructure, systems design and CSDM

Working experience with IT Service Management and CMDB processes

ServiceNow Certified System Administrator (CSA)

ServiceNow Implementation Specialist certification in two or more application areas

Preferred

ServiceNow CAD certification is desired and required within three months of employment

Benefits

The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it's up to you!

Flexible remote work options

Additional PTO day for mental health

Competitive paid time off

Half-day Fridays

Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits

Paid maternity and paternity leave for biological birth and adoption

Newborn, adoption and fertility assistance

Competitive training & development programs

Healthcare Plan

401(k) with employer match

10 days toward bereavement leave

Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees' choice.