ServiceTrade · 1 week ago
Enterprise Account Manager
Durham, NC
Full-time
Hybrid
Senior Level
5+ years expServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. They are seeking a motivated and skilled Enterprise Account Manager to retain, grow, and maximize the value of enterprise customer relationships, serving as a strategic partner for complex customers.
E-CommerceEnterprise SoftwareMobileWeb Apps
Responsibilities
Strategic Account Management: You own and grow relationships with enterprise clients by deeply understanding their business objectives, identifying opportunities for expansion, and ensuring long-term value realization. You collaborate with multiple stakeholders across complex organizations to execute account plans and drive successful outcomes
Executive Relationships & Influence: You build and maintain trusted relationships with C-suite and executive-level stakeholders, providing consultative guidance and positioning ServiceTrade as a strategic partner. You act as a customer advocate internally, aligning solutions with their operational goals to maximize adoption, investment, and satisfaction
Operations: You know how to leverage CRM tools with precision, maintain records of client interaction and use this to execute flawless sales strategies
Hunting: You enjoy the thrill of the chase, identifying opportunities within existing accounts and working with Customer Success Management teams to expand the overall usage of our suite of solutions and expand our mission
Opportunity Management and Closing: You lead opportunities from discovery through close using a Command of the Message–driven approach to uncover customer pain, quantify business impact, and define desired outcomes. You align ServiceTrade solutions to customer priorities, engage the right decision-makers and stakeholders across the buying group, and advance opportunities through a disciplined sales process. You accurately forecast, negotiate, and close business while maintaining a healthy, well-managed pipeline
Maximize Retention and Minimize Churn: Engage key customer executives and users as the primary business point of contact with ServiceTrade customers; conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization of the platform; identify Risk Accounts and address/escalate potential issues
Increase Customer Investment: Create opportunities for clients to increase their investment in ServiceTrade through expansion, upsell, and cross-sell; negotiate and close complex renewal contracts that build in growth and additional investment
Travel: 25+% travel is expected within the geographical territory for in-person prospect and customer meetings
Qualification
Required
5+ years of enterprise-level account management experience, with a proven track record of retaining, growing, and expanding existing client relationships
5+ years experience selling saas based, business critical solutions into complex/niche verticals
You've mastered your craft and study sales methodologies for fun
You know what it's like to learn a new industry quickly and can hit the ground running with minimal downtime
You have a proven track record of success, hitting goals and President's clubs on multiple occasions
25+% travel is expected within the geographical territory for in-person prospect and customer meetings
Preferred
Directly selling solutions into our industry or an industry-adjacent field is highly desirable
Benefits
Medical with Cigna (2 options)
Dental and Vision with Unum
Company-paid Life insurance, STD and LTD
Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance
401(k) with up to 3% employer match and NO vesting period
Flexible PTO policy
10 company holidays
Parental Leave
Community Impact Program (Volunteer)
Employee Reimbursement Program
Company
ServiceTrade
ServiceTrade offers mobile and web apps for maintenance businesses to deliver more service calls and connect with their customers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$119.81MKey Investors
JMI EquityFrontier Growth
2021-12-06Private Equity· $85M
2020-08-04Series Unknown· $30M
2015-05-04Series Unknown· $4.11M
Leadership Team
William Chaney
Chief Executive Officer
Brian Smithwick
Chief Technology Officer / Co-Founder
Recent News
Company data provided by crunchbase