Merit Restorations ยท 2 days ago
Dispatcher
Purcellville, VA
Full-time
Onsite
New Grad, Entry Level
$38K/yr - $52K/yr
0+ years expMerit Restorations specializes in mitigating and rebuilding properties damaged by disasters. The Dispatcher will handle various tasks including answering calls, relaying messages, and dispatching assignments, while ensuring effective communication with all stakeholders.
Construction
Responsibilities
Promptly answer incoming calls through the call flow program with the highest level of customer service
Transfer calls from incoming clients, Third Party Administrators, and adjusters to the appropriate project manager or department
Accept/decline "call-in" requests in accordance with company processes and guidelines
Update notes in company databases accurately and promptly
Dispatch assignments and direct-sale leads to emergency service personnel to ensure expedited contact
Update external databases promptly to maintain compliance
Audit databases to confirm data accuracy and consistency
Qualification
Required
High school diploma required
Six months to one year of related customer service experience and/or training, or equivalent combination of education and experience
Must have a pleasant, professional manner when interacting with coworkers and customers
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively with customers and employees
Proficiency in databases, Internet, spreadsheet, and word processing software
Benefits
401(k) matching
Health, Vision, Dental, Life Insurance
Flexible Paid Time Off program
Company Phone / Computer
Company
Merit Restorations
Water damage restoration service
Founded in 2014Purcellville, Virginia, USA
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Aaron McCleary
COO and CFO - Merit Restorations
Aaron Holmes
Managing Partner at Merit Restorations
Company data provided by crunchbase