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Arcoro · 16 hours ago

Payroll & HR Support Specialist

Phoenix, AZ

Full-time

Hybrid

Mid Level

$55K/yr - $60K/yr

3+ years exp

Arcoro is a rapidly growing SaaS company transforming HR for the construction industry. The Payroll & HR Support Specialist will provide full client HRIS program support, resolve platform issues, and maintain client relationships while collaborating with product and development teams.

Human ResourcesSoftware

Growth Opportunities

Hiring Manager

Julia Belt

Responsibilities

Provide full client HRIS program support

Triage customer issues and follow support guidelines for escalation to second level support staff and/or management as needed

Resolves product or service problems by clarifying the client's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution

Respond to support requests via tickets, chat, email, and phone successfully in a fast-paced environment

Work closely with product & development teams to identify and address recurring payroll software bugs

Understand and utilize the appropriate escalation path

Maintain client relationships by servicing clients with a will-do attitude

Demonstrate concern for satisfying external and/or internal clients

Demonstrates the ability to tackle a problem by using a logical, systematic, sequential approach

Contribute to team effort by accomplishing related results as needed

Regularly monitor communication through all company channels (Zendesk, Outlook, Teams, etc)

Other customer care-related support duties as assigned

Qualification

Fundamental Payroll CertificationPayroll compliance knowledgeB2B SaaS support experienceCustomer service skillsMS Office Suite proficiencyCommunication skillsInterpersonal skills