Siemens · 8 hours ago
Senior Customer Support Executive
Cary, NC
Contract
Hybrid
Mid, Senior Level
$33.50/hr - $33.50/hr
2+ years expSiemens is a global technology company, and they are seeking a Senior Customer Support Executive. This role involves effectively deploying resources within the service organization to ensure alignment with contractual agreements and delivering a world-class customer experience through 24/7 support and timely scheduling of service events.
Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things
Hiring Manager
Lisa Jackson
Responsibilities
This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution
They are accountable for delivering world-class customer experience by providing 24/7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload
This role will report to the Zone Operations Manager and will be part of a team focused on customer success
Coordinators are often the first point of contact for customers and must deliver ETAs, clarify service expectations, and manage escalations professionally
The role involves dynamic prioritization and re-scheduling based on field conditions
Dispatching is a high-pressure environment. Candidates should show resilience, empathy, and the ability to collaborate with field engineers, customer service teams, and leadership
Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment
Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources
Owning customer communications E2E for all service events
Navigating complex discussions with customers when scheduling appointments
Management and application of prioritization logic that aligns with customer commitments
Owning the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills
Manage capacity planning to meet cyclical demand ensuring delivery of customer commitments
Ability to utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment
Coordinators must manage multiple notifications and prioritize based on urgency, contract type, and customer impact
Candidates should demonstrate the ability to interpret priority scores, effect codes, and contract deliverables to make informed decisions. We will provide training for specific process
Qualification
Required
2-5 years' experience in a customer relationship related role, in a fast-paced environment
Familiarity with dispatching platforms (e.g., CAD, Microsoft Suite) and the ability to interpret system-generated data (e.g., workload, proximity, credential restrictions) is key
Candidates should be comfortable navigating dashboards and using structured data to guide decisions
Positive attitude and passion for customer service
Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
Experience communicating ideas and rationale to internal teams and customers
Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity
Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue
Strong PC skills (MS office software like Word, PowerPoint, Excel and Outlook)
Associate degree or equivalent experience required
Preferred
Ability to professionally investigate and respond to requests in a timely manner
Strong communication skills and are adaptable to change
Ability to think at a high level and apply business concepts
Experience to anticipate customer needs
A history of acting as a collaborative team player with cross-functional teams
An interest in solving problems that don't have obvious solutions
Company
Siemens
Siemens empowers customers to transform the industries that form the backbone of economies: industry, transportation, buildings and grids.
10001+ employees
H1B Sponsorship
Siemens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (26)
2023 (24)
2022 (26)
2021 (37)
2020 (36)
Funding
Current Stage
Public CompanyTotal Funding
$7.01BKey Investors
US Department of Energy
2025-02-20Post Ipo Equity· $1.5B
2024-09-17Grant· $1.5M
2024-09-04Post Ipo Debt· $332.4M
Leadership Team
Cedrik Neike
CEO Digital Industries
Nicola Bates
President and CEO of Siemens Capital
Recent News
EIN Presswire
2026-01-13
2026-01-12
Company data provided by crunchbase