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TCS Fuel · 2 days ago

Bilingual Call Center Representative (Saturday-Wednesday 7am-4pm)

US TN Memphis

Full-time

Hybrid

New Grad, Entry Level

$17.40/hr - $17.40/hr

TransConnect Partner Solutions is a company specializing in fuel card services. They are seeking a Bilingual Call Center Representative responsible for interacting with clients, providing information, troubleshooting issues, and ensuring client satisfaction by maintaining positive relationships.

FuelOil and GasTransportation

Responsibilities

Answer inbound calls and emails, resolve client issues, answer questions, and relay product functionality in a timely and professional manner

Identify and escalate priority issues. Route calls to appropriate resource, if needed

Set up new accounts in our internal system. Assist customers in our client-facing portal

Qualification

Fluent SpanishFluent EnglishCustomer serviceTelephone EtiquetteMicrosoft Office

Required

Fluent in Spanish and English

High School Diploma

Telephone Etiquette

Experience in at least one of the following: customer service role, role in the transportation or financial industry

Preferred

Call center experience

Microsoft Office

Some college or equivalent experience

Benefits

Competitive compensation plans augmented by generous profit sharing and regular salary reviews.

Choice of high quality medical, dental, vision, life, short and long-term disability coverage with a short waiting period.

Medical, dental, vision, life, short term disability and long-term disability coverage.

In addition to 9 paid holidays, generous PTO allotment that increases with tenure.

Combined mental health support and work-life services partner to create a robust Employee Assistance Program (EAP) is included at no cost to you and your family members ages 6+

401(k) plan with TCS matched contributions.

Tuition reimbursement for college, plus plenty of TCS managed training classes.

Leadership training and a culture that empowers individuality.

Gym reimbursement program.

Rewards driven wellness program with an individualized holistic approach.

Connected, friendly work environment with monthly luncheons. We celebrate our accomplishments (and birthdays).

Paid maternity and other company paid leave benefits giving the time and flexibility needed to care for yourself and/or family.