Arhaus · 1 week ago
Delivery Scheduling Lead - Night Shift
Boston Heights, Ohio, United States
Full-time
Onsite
Mid, Senior Level
3+ years expArhaus is dedicated to providing best-in-class service to clients, and they are seeking a Delivery Scheduler Supervisor to support their team. The role involves managing a team of call center agents, ensuring high service levels, and driving efficiency through coaching and mentoring.
Consumer GoodsE-CommerceFashionFurnitureHome DecorLifestyleManufacturingReal EstateRetail
Responsibilities
Manage a team of 10+ Call center agents
Distribution of daily assignments
Maintain Scorecard’s
Daily Monitoring of agents' calls and performance
Scheduling when needed
Direct Actions Requested by Store / Regional Managers
Review orders to determine the best possible solution / next steps
Taking escalated calls when needed
Ensure Scheduling team members are meeting KPIs by strategic planned / unplanned audits
Source of information for the assigned Team, owning FAQ’s and the client services knowledge base to ensure accurate and helpful information
Perform continual coaching and development of the Delivery Scheduling team members, including partnering on Annual Performance Reviews
Partners with the Head of Delivery, scheduling regularly, reporting out on team perforce
Communicate across the Client Services team to identify and troubleshoot issues
Ability to analyze data/metrics to identify trends and potential issues, relaying information and potential solutions to the Head of Client Services
Other duties as assigned
Qualification
Required
High School diploma or equivalent required
3-4+ years' customer-service-focused experience, in a call center environment, is required; preference to experience in retail, luxury, or hospitality
1-2+ years' experience in leading teams/management experience
Excellent communication, problem-solving, and follow-up skills
Ability to work in a fast-paced environment, while demonstrating prioritization skills and a high sense of urgency
Takes on difficult challenges and finds creative solutions
Demonstrated ability to work independently and within a team
Preferred
Knowledge of Excel and STORIS is preferred
Understanding of computer systems and troubleshooting issues with minimal assistance (proficiency in Microsoft Suite preferred)
Benefits
Medical
Dental
Vision
401K
FSA/HSA
Retirement Savings
Life
Disability
Paid Time Off
Career Pathway
On-Site Medical Clinic
Cafeteria + Starbucks
Company
Arhaus
Arhaus is a premiere retail chain that designs, manufactures, and sells home furnishings both at retail locations and online.
1001-5000 employees
H1B Sponsorship
Arhaus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (3)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$150MKey Investors
Monroe Capital
2023-08-16Post Ipo Secondary· $120M
2021-11-04IPO
2017-06-27Debt Financing· $30M
Leadership Team
Jennifer Porter
Chief Marketing Officer
Recent News
Designers Today
2025-12-30
2025-12-06
2025-11-26
Company data provided by crunchbase