Drug Hunter · 5 days ago
Account Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expDrug Hunter is a trusted knowledge platform for drug discovery teams, helping scientists and R&D leaders by curating relevant discoveries. As an Account Manager, you will build long-term relationships with biotech and pharma customers, ensuring their satisfaction and success across a portfolio of accounts.
BiotechnologyChemical EngineeringDatabaseHealth CareLife ScienceOnline Portals
Responsibilities
Own post-sale relationships for a portfolio of customer accounts, from onboarding through renewal
Serve as the primary point of contact for account inquiries, adoption support, and engagement needs
Understand customer goals and workflows to connect Drug Hunter capabilities to tangible outcomes
Build credibility with scientists, R&D leaders, and procurement teams through professionalism and follow-through
Execute renewal processes to ensure high retention (Gross Revenue Retention)
Identify and mitigate churn risks early through data and proactive communication
Collaborate with Sales to forecast renewals and expansions accurately
Track and report key health metrics for assigned accounts
Identify and close expansion opportunities — new users, new teams, or adjacent use cases within existing customers
Surface upsell opportunities to Sales through structured internal handoffs
Advocate for customer needs and usage insights to inform new product features and offerings
Maintain accurate account data and activity tracking in HubSpot and related systems
Partner with Customer Success and Product teams to improve customer onboarding and utilization
Collaborate with Marketing to identify advocates for case studies and testimonials
Contribute to the evolution of Account Management playbooks and best practices
Qualification
Required
2–4 years of experience in Account Management, Customer Success, or Client Services in a B2B SaaS or subscription-based business
Track record of managing renewals and supporting account growth with enterprise or mid-market customers
Comfortable communicating with scientific, technical, and business stakeholders
Strong organizational and communication skills with an eye for detail
Familiarity with CRM tools (e.g., HubSpot) and customer engagement analytics
A proactive, resourceful mindset — able to balance multiple priorities in a fast-growing environment
Passion for Drug Hunter's mission to accelerate drug discovery
Benefits
You’ll be joining a company that values clarity, curiosity, and execution.
Company
Drug Hunter
Drug Hunter is a B2B subscription knowledge base for drug discovery scientists working in biotech and pharma R&D.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$6.61MKey Investors
Teamworthy Ventures
2025-09-15Seed· $6.04M
2024-03-15Pre Seed· $0.37M
2022-01-13Pre Seed· $0.2M
Leadership Team
Dennis X. Hu
Founder & Chief Executive Officer
Recent News
2025-09-19
2025-09-17
Company data provided by crunchbase