Card Network · 9 hours ago
Activations Specialist
Troy, MI
Full-time
Onsite
Entry Level
1+ years expCard Network is seeking a motivated and customer-focused Activations Specialist to join their Operations team. In this role, you will onboard new customers and ensure a smooth implementation experience while serving as the primary point of contact during account activation.
Credit CardsFinancial ServicesTransaction Processing
Responsibilities
Guide new customers through the onboarding and account activation process
Serve as a key point of contact for implementation and setup questions via phone, email, and chat
Download, deploy, and troubleshoot credit card processing hardware
Assist customers with installation and training on hardware, software, and gateways
Coordinate and manage third-party vendors involved in onboarding
Monitor account activity to confirm successful transaction processing
Provide training and support on reporting tools and system functionality
Collaborate with sales, product, and support teams to deliver a seamless customer experience
Create, document, and maintain repeatable onboarding processes and resources
Manage daily priorities to meet customer and business needs
Maintain and contribute to the internal knowledge base
Identify opportunities to streamline operational processes and improve efficiency
Adapt to changing responsibilities in a dynamic, growth-oriented environment
Qualification
Required
1–3 years of experience in customer service or a related role
Strong communication and interpersonal skills
Customer-first mindset with a high attention to detail
Ability to manage multiple tasks and stakeholders simultaneously
Comfortable working in a fast-paced, changing environment
Technical aptitude with hardware, software, and troubleshooting (experience not required)
Collaborative team player with a proactive, problem-solving approach
Benefits
Health, dental, and vision insurance
Paid time off and paid holidays
Company
Card Network
Card Network provides merchant services such as credit card processing, mobile processing, merchant accounts and check processing services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
James Jabero
Chief Operating Officer
Recent News
GlobalFinTechSeries
2022-10-28
Company data provided by crunchbase