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NW Natural · 1 day ago

Custom Service Representative - PT

Portland, Oregon Metropolitan Area

Part-time

Hybrid

New Grad, Entry Level

$33.10/hr - $33.10/hr

NW Natural is a company dedicated to providing safe and reliable utility services and renewable energy. They are seeking a part-time Customer Service Representative to assist residential and commercial customers with their service and account issues, while maintaining a professional and cooperative manner in all activities associated with the company.

Natural ResourcesOil and GasService Industry

No H1B

Responsibilities

Opens, closes, or answers billing or other questions on customer accounts

Issues meter and service orders

Trains, assists, and provides feedback to less-experienced workers at the direction of supervisor, which may include providing feedback to supervisor on progress of training

Performs other tasks as required, including those in lower levels as referenced in the Collective Bargaining Agreement, with training as needed

Acts and communicates in a professional, respectful, and cooperative manner in connection with all activities associated with NW Natural

Follows supervisory instructions and is flexible and adaptable to changing conditions and expectations

Maintains punctual, regular, and reliable attendance

Demonstrates the Company’s core values and complies with all Company policies and procedures

Issues meter and service orders for appliance inspection and adjustment

Obtains and evaluates credit information to determine security requirements and/or acceptability for financing

Responds to bill/account inquiries regarding high bills, bill breakdown, payment dates, tracing payment credits, and rate applications

Determines action to be taken on open/closed service accounts to promote payment

Meets department standards for qualitative and quantitative measures

Follows Customer Contact Center/Emergency Contact Center protocol for gas odor complaints and emergencies

Qualification

Customer service skillsData entry skillsBasic math skillsComputer proficiencyTactDiplomacyConfidentialityTeamwork

Required

Basic knowledge of PUC regulations and codes/operations necessary to prioritize and handle calls

Basic math and reading skills

Ability to access, input, and retrieve information from a computer

Data entry skills of 6,000 kph with 90% accuracy

Comprehensive knowledge of the Company's organization, inter-relationships, policies, procedures, processes, and department/work specific requirements

Ability to interface with employees and customers to answer questions or resolve issues with tact and diplomacy

Ability to deal with sensitive information in a confidential manner

Ability to concentrate on tasks, apply procedures in sequence, make decisions with limited information, and work in a structured team environment

Sustained sitting for 6-8 hours per day, hand/finger dexterity, and ability to grasp, bend, lift, reach, and stoop