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INDUS Technology, Inc. · 18 hours ago

IT Specialist

US-CA-San Diego

Full-time

Onsite

Mid, Senior Level

$95K/yr - $105K/yr

7+ years exp

INDUS Technology, Inc. is a 100% employee-owned government services provider specializing in various domains including Information Technology and Cybersecurity. The IT Specialist role involves providing comprehensive information systems support to a Navy program office, troubleshooting IT-related issues, and managing user access controls.

ConsultingGovernmentInformation TechnologyLegalSoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Gathers customer requirements, identifies the most cost-efficient service solution(s), orders services, and tracks services to delivery. Uses judgment in prioritizing customer tickets and adjusting resolutions based on customer needs. Proposes solutions to the government customer and seeks approval for expenditures

Provides technical support including assisting onsite and remote users of all ranks with troubleshooting devices. Examples include, but are not limited to, Windows laptop, mobile phones, tablets, network, application, and printer issues. Resolves account access, connectivity, and device configuration issues, escalating internally or to service providers as required

Oversees IT hardware inventory and software license management, including asset tracking, coordinating refreshes/replacements, monitoring license usage, transferring licenses, supporting hardware audits, and conducting periodic inventory reconciliations. Manages shipping and receiving of hardware delivered directly to the government. Tracks inventory by serial number, distributes material to customers, and stores excess materials in a secure, controlled space at the government facility

Coordinate and manage the issuance, return, and lifecycle management of government-furnished equipment (GFE), ensuring proper documentation and chain of custody

Troubleshoot and resolve account access, connectivity, and device configuration issues, escalating to NMCI and/or contracted service providers as required

Conducts reporting and makes recommendations to improve inventory control. Participates in periodic inventory audits led by government personnel

Disposes of Defense Reutilization Management Office (DRMO) equipment that is no longer economically feasible to maintain, including picking up retired devices and delivering them to the disposal facility

Manages team file share structures and their user access, email distribution lists, global address listings, and user account services for the supported customer team

Supports knowledge management activities, including maintaining standard operating procedures (SOPs), user guides, FAQs, and internal documentation to promote consistent and efficient IT support. May create SharePoint sites to provide access to information resources

Collaborates with functional, security, and onboarding/offboarding teams to ensure timely IT support for personnel transitions, minimizing disruption to operations

Ensures all activities comply with Navy IT governance, cybersecurity, and records management requirements, and contributes to continuous process improvement initiatives

Executes job responsibilities as outlined in the Performance Work Statement (PWS) area and labor category, if applicable

Bid and proposal support if requested

Performs other duties as assigned or required

Bid and proposal support if requested

Other duties as assigned

Qualification

Helpdesk experienceSoftware installationMicrosoft Office proficiencyData entry skillsAttention to detailOrganizational skillsVerbal communicationWritten communicationProblem-solving skillsTime management skills