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Employment Enterprises, Inc. · 17 hours ago

Chief Operating Officer

Reston, VA

Contract

Onsite

Director/Executive

$225K/yr - $260K/yr

10+ years exp

Employment Enterprises, Inc is a leading provider of specialized home financing in the U.S. They are seeking a Chief Operating Officer to lead and transform operational and credit risk functions within the organization. The role involves developing operational strategies, ensuring compliance, and collaborating with various teams to align operational priorities with corporate strategy.

Human ResourcesInformation Technology

Diversity & Inclusion

Responsibilities

Develop and execute operational strategies to support the company’s mission, growth objectives, and profitability targets

Streamline processes across the loan lifecycle—from origination through servicing—to ensure efficiency, scalability, and customer satisfaction

Oversee operational compliance with agency, investor, and regulatory requirements

Lead audits (including MORA), quality control, and compliance initiatives with support from quality control leads

Direct end-to-end mortgage operations, including underwriting, closing, post-closing, and servicing

Oversee the VP of Operations and foster a culture of accountability, collaboration, and continuous improvement

Oversee credit policy, credit risk management, and loan quality assurance across all lending channels

Maintain strong relationships with investors and agencies, ensuring adherence to all standards

Champion change management initiatives to enhance department collaboration and workflow

Collaborate with the CTO to improve digital mortgage capabilities and operational automation

Work closely with Sales, Marketing, Finance, and Audit teams to align operational priorities with corporate strategy

Qualification

Operational strategyMortgage operationsCredit risk managementProcess improvementPeople managementTechnology integrationLeadership skillsCommunication skills

Required

Bachelor's degree in business, finance, or related field required

Minimum 10 years of senior leadership experience in mortgage banking or financial services, including management of loan origination and servicing operations

Proven success in scaling operational infrastructure, managing large teams, and leading process improvements in a regulated environment

Experience managing GSE and investor relationships and ensuring compliance with secondary market guidelines

Deep understanding of credit risk and operational management

Strong process orientation, people management, and leadership skills

Excellent communication skills with ability to inspire and influence

Expertise in process improvement, workflow optimization, and technology integration

Industry experience with financial services or mortgage banking