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SoftPro · 1 day ago

Onsite Support Analyst/Trainer

Raleigh, NC

Full-time

Onsite

Entry, Mid Level

2+ years exp

SoftPro is the nation’s leading provider of real estate closing and title insurance software, and they are seeking an Onsite Support Analyst/Trainer. In this role, you will provide onsite support and training to customers implementing SoftPro Select, while traveling to various client locations across the US and offering high-level customer service.

ComputerReal EstateSoftware

Responsibilities

Provide onsite escrow and/or title support to various direct operations as they go live on SoftPro Select

Assist direct operations with various tasks, including but not limited to, CDF/Commercial/order balancing, Prelim/Commitment, Policy production, and other related title and closing processes relating to SoftPro Select

Document key issues and report those to the appropriate parties so that resolution can be reached quickly for the operations

Provide a high level customer service to each operation assigned to you at all times

Provide additional backup support to the help desk when not at a customer location

Additional duties as assigned

Qualification

Real estate transactionsSoftPro SelectMicrosoft WindowsCustomer serviceTeamwork

Required

2+ years' experience with real estate transactions related to title or closing/escrow production

Must be familiar / comfortable with working in the Microsoft Windows operating system and applications

The ideal candidate should be able to demonstrate Amazing Customer Service and will have a great attitude and feel comfortable working in a high-paced team environment