Delta Air Lines · 3 days ago
Product Owner, Notifications Business Rules Engine
Atlanta, GA
Full-time
Onsite
Senior Level
5+ years expDelta Air Lines is dedicated to providing an elevated experience for travelers. They are seeking a Product Owner to lead the strategy and delivery of personalized notifications for trip experiences, ensuring that customer communications are accurate and timely.
Air TransportationArtificial Intelligence (AI)TransportationTravel
Responsibilities
Owns the rules engine that will drive accurate, consistent and timely notifications to our customers, interfaces closely with underlying data capabilities
Operates at enterprise scale across multiple systems, channels, and business functions (e.g., Operations, Customer Care, Marketing, Legal)
Balances customer experience, regulatory compliance, operational realities, and technical constraints to deliver measurable outcomes
Define a customer-centric vision and multi-quarter roadmap for trip communications and the supporting data foundation
Translate outcomes into epics and features with clear success metrics and acceptance criteria
Prioritize the backlog based on customer impact, risk, compliance requirements, and technical feasibility
Own trip-lifecycle triggers and content across channels (push, SMS, email) including timing, frequency, and suppression logic
Define personalization rules (identity, trip context, language, preferences) and guardrails (rate limiting, quiet hours, failover)
Coordinate with Operations and Customer Care to ensure messages reflect real-time operational realities and support resolution paths
Collaborate with engineering on event-driven architectures and APIs that support near real-time communications
Integrate with customer data platforms and messaging providers (e.g., push gateways, SMS aggregators, email service) to ensure deliverability and observability
Manage dependencies across systems (identity resolution, preferences, eligibility engines) and plan cutovers/deprecations to reduce complexity
Ensure adherence to applicable regulations (e.g., CAN-SPAM, TCPA, GDPR/CCPA) and internal policies
Maintain audit trails, data retention practices, and escalation/runbooks for incidents affecting communications
Partner with Legal, Security, and Privacy teams to review new features, templates, and data uses
Align cross-functional stakeholders on priorities, trade-offs, and release plans; communicate status and risks clearly
Lead go-to-market readiness for new communication capabilities—training, support materials, and operational runbooks
Facilitate user acceptance testing and incorporate feedback to improve clarity and effectiveness
Maintain a transparent, outcomes-focused backlog; provide clear requirements and acceptance criteria
Plan iterative releases and validate impact with data; adjust based on performance and feedback
Participate in core delivery rituals as needed; focus on cross-functional collaboration over ceremony compliance
Qualification
Required
5–7+ years in Product Ownership/Management with demonstrated experience in enterprise data or communication products
Hands-on familiarity with data governance, data quality, and event-driven architectures
Experience with customer messaging platforms (e.g., push, SMS, email) and preference/consent management
Strong analytical skills—comfort with metrics, dashboards, and diagnosing data/communication issues
Excellent written and verbal communication; ability to craft clear requirements and align diverse stakeholders
Working knowledge of privacy, security, and regulatory considerations for customer communications
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Experience in travel/transportation or other real-time, operations-heavy domains
Exposure to customer data platforms, identity resolution, and personalization engines
Familiarity with experimentation (A/B testing), accessibility guidelines, and localization at scale
Knowledge of cloud data ecosystems and observability tooling (e.g., logs, tracing, alerting)
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
10001+ employees
H1B Sponsorship
Delta Air Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (137)
2023 (108)
2022 (178)
2021 (71)
2020 (148)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
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