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Becklar Monitoring · 19 hours ago

Technical Account Manager

Ogden, UT

Full-time

Hybrid

Mid Level

Becklar Monitoring is a leading provider of SMART Critical Event Protection solutions, combining advanced technology with skilled operators. They are seeking a driven Technical Account Manager to maintain and enhance relationships with their dealers in the medical alarm industry through proactive customer service and effective communication.

Health CareInformation TechnologySportsWearables

H1B Sponsor Likely

Responsibilities

Work on a daily basis with the dealers to meet their needs and deliver exceptional customer service

Gather data, information, and trends to create presentations to show dealers how to use new technology and procedures they may not be using to increase operational efficiency

Drive process improvement to implement new procedures and technology for dealers

Work with various departments to isolate and correct any issues or requests in a timely and proactive manner

Assist with procedure and protocol changes. Set up and deliver reports for dealer use

Assist with implementing new accounts

Test and integrate new devices

Provide excellent customer service at all times and via all means

Assist and lead projects as directed by the dealers your team

Ensure that the dealer has a full understanding of the services available to them

Set up regular meetings with the dealers to go over services and offer training where needed

Travel to events and tradeshows as needed, ensuring flexibility within your schedule (less than 10% of time)

Provide innovative ideas, process improvement, and upsell our services and capabilities as needed

Qualification

Customer serviceCommunicationProblem solvingInterpersonal skillsAttention to detailSelf-managementProfessionalismTechnical proficiencyTeamwork

Required

No discipline past a written warning

Strong interpersonal skills with the ability to work cohesively within a team environment

Self-manage with moderate supervision

Solve problems effectively

Excellent customer service, communication, and public relations skills

Strong attention to detail, focus, and follow through

Ability to use a personal computer, telephonic systems, and related software applications

Proactively and independently solve procedural and technical problems

Ability to maintain professionalism, integrity to ourselves, co-workers, and customers

Preferred

Bachelor's degree preferred

Company

Becklar Monitoring

As the premier provider of critical event monitoring across North America, Becklar Monitoring is prepared to monitor any event, anytime, with speed, accuracy and exceptional service.

Founded in 2002

Ogden, Utah, USA

201-500 employees

https://www.agmonitoring.com

H1B Sponsorship

Becklar Monitoring has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)

2023 (1)

2022 (4)

2020 (1)