Abacus Service Corporation ยท 3 months ago
Senior Client Systems Engineer (RP 0116-22)
Seattle, WA
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expAbacus Service Corporation is seeking a Senior Client Systems Engineer to contribute to the strategic objectives of the Client Engineering Team. The role involves providing lead direction on special projects, handling complex troubleshooting, and supporting the maintenance of the Agency's systems infrastructure.
Health CareInformation Technology
Responsibilities
Platform support and Design. Implement and oversee monitoring and ongoing maintenance of systems hardware and software infrastructure
Platform enhancement. Identifying areas for enhancement and efficiency improvements. This includes developing automation as well as investigating alternate products when necessary
Customer Service. Develops customer service level agreements (SLAs) and proactively seek recommendations on improvements to current SLAs
Prioritization. Ensures that competing priorities are balanced so that systems resources are used in the most effective manner possible
Extensive Windows and/or Linux Server
Design, Installation, and Configuration of complex windows based applications
Design, Deployment, and Configuration of Services
File and Print Services
DNS Services
Active Directory Domain Services
DHCP Services
Group Policy Management
Hosting services
SCCM Patching
Application Packaging with PatchMyPC
Develop end-to-end expertise in service/system design, interactions, functions, and dependencies at scale
Drive reviews, identify opportunities for operational efficiencies, and share learnings across engineering teams
Maintain current knowledge and expertise, drive the adoption of new solutions, and provide guidance through sharing and coaching
Implement reliable, scalable, and high-performance solutions, contribute to design documents, and own implementation/rollback plans
Maintain quality checklist and documentation, monitor telemetry data, and influence analytics to identify system issues
Develop scripts/automation for quality telemetry pipelines supporting monitoring and incident response
Respond to regular on call rotations for incidents, escalate complex issues, contribute to postmortems, and provide expertise incident response assistance
Adhere to security, privacy, and compliance standards, work with relevant teams to address issues, and identify patterns of violations
Collaborate across teams, share information, overcome obstacles, resolve conflicts, and engage partners for mutual objectives
Share insights and best practices, mentor and coach other engineers, and develop understanding through interactions and resources
Coordinate multiple workstreams in crisis situations, apply diagnostic expertise, and guide engineers to mitigate and resolve issues
Communicate customer impact, develop and drive projects to improve crisis response, and foster stability by reducing telemetry noise
Conduct deep technical investigations, resolve customer issues per SLAs, and contribute to product improvements
File bugs, drive root cause analysis, create process/troubleshooting documentation, and conduct data and trend analysis
Qualification
Required
Bachelors Degree in Information Technology, Computer Science, Business Information Systems or a closely related field and/or Eight (8) years' experience in the IT systems engineering field with 5+ of those years working as a Systems Engineer managing and troubleshooting a complex Windows systems
SCCM, Microsoft Office Applications including Teams
Active Directory, Group Policy (GPO), LDAP, WINS, DNS, DHCP, and Windows Servers
Methods and technologies of performing advanced troubleshooting activities on computer hardware, software, printers, networked and peripheral equipment
Pertinent Federal, State and Local Laws, codes and regulations
Principles and practices of Customer Service
English usage, spelling, grammar, and punctuation
The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
Modern office procedures, methods, and equipment including computers and computer applications such as Word, Excel and statistical databases
Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups and the general public
Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies
Identifying, troubleshooting, and resolving the most difficult computer hardware, software, network, and peripheral problems; coordinating solutions with outside vendors, users, and information technology staff
Preferred
ITIL V4 Foundations Certification preferred
Active Directory, SCCM and Enterprise managed print services configuration and administration
Use of process improvement frameworks, i.e.: ITIL, COBIT, MOF
Company
Abacus Service Corporation
Abacus Service Corporation is provides IT solutions for global health care businesses.
201-500 employees
H1B Sponsorship
Abacus Service Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (2)
2022 (2)
2021 (4)
2020 (4)
Funding
Current Stage
Growth StageLeadership Team
S
Sam Akunuri
Founder and COO
Company data provided by crunchbase