Apply on Employer Site

The Craneware Group · 7 hours ago

Systems Technician

Deerfield Beach, FL

Full-time

Hybrid

Entry Level

1+ years exp

The Craneware Group is dedicated to empowering customers with industry-defining insights in the healthcare sector. They are looking for a Systems Technician to provide first-line IT support services to internal customers in both the UK and US, ensuring user uptime and managing support tickets.

Health CareManagement ConsultingPharmaceuticalSoftware

Growth Opportunities

Responsibilities

Providing timely first‑line desktop, mobile device, and application support to maximise user uptime

Managing Call Tracker tickets and following established procedures for resolving issues

Building and rebuilding PC operating systems and applications within required timelines

Referring major hardware/software issues and defective products to vendors for repair or replacement

Conferring with employees, users, and management to determine requirements for new systems or system modifications

Managing user accounts by accurately creating, updating, and disabling accounts as required

Qualification

Microsoft WindowsMicrosoft Active DirectoryMicrosoft OfficeAndroid devicesApple devicesPC hardware supportAntivirus technologyCustomer ServiceProblem solving

Required

Associate's degree/HND in a related discipline or 1 to 2 years of experience in a similar role

Problem solving using logical and systematic approaches

Customer Service

Experience of supporting the following technologies: Microsoft Windows desktop operating systems, Microsoft Active Directory, Microsoft Office suite, Android mobile devices, Apple mobile devices, Basic PC/Notebook hardware support, Antivirus technology and procedures