Apply on Employer Site

Iron Bow Technologies · 8 hours ago

Field Technician 1

Manassas, Virginia, United States

Full-time

Onsite

Entry Level

1+ years exp

Iron Bow Technologies is a next generation solutions provider delivering mission success across government, healthcare, and commercial industries. The Field Technician 1 will provide customer-facing support, including end-user setup, troubleshooting, and training for various devices, while ensuring a high level of customer service and satisfaction.

Consumer ElectronicsElectronicsGovernmentInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Perform on-site work primarily at Manassas and Woodbridge, VA (Department of Information Technology Headquarters)

Provide in-person support at any of 70+ County locations as needed, including police stations, fire stations, health clinics, parks, libraries, and other facilities

Participate in a rotating on-call schedule to provide after-hours support as required

Prepare and image new computers for deployment

Perform hardware refreshes and coordinate the disposal of end-of-life equipment in compliance with County policies

Provide timely and effective technical assistance to end-users for a wide range of hardware and software issues

Identify, research, and resolve technical problems, escalating as necessary

Document, track, and monitor incidents and service requests to ensure prompt resolution and customer satisfaction

Communicate accurate and useful status updates to users and management

Perform preventive maintenance and repair on computers, printers, and related equipment

Diagnose issues and replace worn or broken parts, making necessary technical adjustments

Support the deployment and maintenance of shared software, including operating systems, configuration management tools, and application development/testing tools

Work effectively both independently and as part of a team

Demonstrate strong written and verbal communication skills when interacting with users and colleagues

Train users on IT systems and best practices as needed

Stay current with emerging technologies and diagnostic tools

Utilize reference materials and diagnostic aids to resolve technical issues efficiently

Accurately manage and report time spent on all assigned activities and projects

Qualification

Technical SupportOperating System CertificationMS Office CertificationCompTIA A+ CECompTIA Security+ CEServiceNowMicrosoft SCCMCustomer ServiceCommunication SkillsTeamworkAdaptability

Required

HS + 1-3 years previous IT software/hardware technician experience

Operating System Certification

MS Office Certification

US Citizen

Ability to pass a PWC Police Background investigation

Demonstrated experience providing technical support across multiple field offices, utilizing ServiceNow and Microsoft System Center Configuration Manager (SCCM) for ticket management and remote troubleshooting

The ability to work in a fast-paced, changing Customer Service-centric environment

Valid driver's license and reliable transportation