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Publix Super Markets · 1 day ago

Benefits Department Customer Service Agent

Lakeland, FL

Full-time

Onsite

Entry Level

$41K/yr - $57K/yr

2+ years exp

Publix Super Markets is searching for enthusiastic and experienced individuals to join their customer service team. As a Customer Service Agent, you will provide expert assistance with benefit-related inquiries, ensuring positive and professional interactions with customers.

Food and BeverageGroceryRetail

No H1B

U.S. Citizen Only

Responsibilities

Answer incoming customer calls and answer customer questions and resolve concerns regarding our stock, retirement, and group benefits plans in a fast-paced high-volume environment

Listen to customers, determine the appropriate response or solution, research information, and take necessary action to ensure customers receive complete and helpful information regarding their benefits inquiries

You’ll be supported by and work closely with Sr. CSAs, Customer Service Specialists (CSSs) and other team members to deliver a premier customer experience

We offer training programs and support to help you be a successful customer service agent

Qualification

Customer service experienceAnalytical reasoningProblem-solving skillsMicrosoft Office SuiteBilingual abilitiesSituational awarenessVerbal communicationWritten communicationAttention to detailOrganizational skills

Required

High school diploma or equivalent

Minimum of 2 years of professional experience in an office environment involving customer or employee account transactions (e.g., insurance, healthcare, retirement plans, banking/financial or HR support)

Excellent verbal and written communication skills

Analytical reasoning and problem-solving skills

Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)

Situational awareness, customer focus and attention to detail

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Strong attention to detail and organizational skills

Preferred

Associate or bachelor's degree in a related field

Bilingual or multilingual abilities

Two years' experience in a high-volume call center environment

Familiarity with benefits-specific regulations and compliance standards

The ability to interpret information

Benefits

Free lunch: Onsite cafeteria featuring daily selection of hot meals, soup, sandwich and salad bar.

Perks: Include free flu shots, mental health and financial counseling, paid time off (PTO), tuition reimbursement, short-term disability, group life insurance, PROFIT Plan contributions,

401(k) with company matching, and the ability to purchase Publix Stock after one full year of service.

Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.