Level 1 IT Help Desk Technician jobs in United States
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Spiniello Companies · 2 days ago

Level 1 IT Help Desk Technician

positionLivingston, New Jersey, United States
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Spiniello Companies is a privately held utility contractor seeking a motivated Level 1 Help Desk Technician to join their IT team. This role offers an excellent opportunity for recent graduates or early-career professionals to provide technical support and assist with various IT tasks in a dynamic business environment.

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Growth Opportunities

Responsibilities

Provide day-to-day technical support to internal users across multiple office locations
Assist with installing, configuring, and maintaining applications, PCs, printers, peripherals, and networking equipment
Troubleshoot software, hardware, and network issues; escalate when necessary
Guide users through solutions and ensure timely issue resolution with follow-up communication
Maintain accurate network and system documentation
Work within multi-layered security protocols to ensure system integrity and data protection
Assist with network deployments, upgrades, and general maintenance activities (including backups)
Support user onboarding, training setup, and general IT guidance
Collaborate with higher-level support teams to ensure seamless IT operations

Qualification

TroubleshootingMicrosoft 365 administrationClient/server environmentsBasic networking conceptsA+ certificationNetwork+ certificationRemote support toolsCustomer service mindsetCommunication skills

Required

Must be on-site, 5 days per week
Strong troubleshooting and problem-solving skills for both hardware and software
Ability to communicate effectively with technical and non-technical users
Knowledge of client/server environments, basic networking concepts, and Internet/Intranet applications
Excellent listening and communication skills
A positive attitude, willingness to learn, and strong customer-service mindset

Preferred

Associate or bachelor's degree in information technology, computer science, or related field preferred
Help desk or IT support experience (1–3 years preferred)—internships, student tech roles, or part-time experience welcome
Experience with Microsoft 365 administration is highly beneficial
Familiarity with remote support tools is a plus
A+ or Network+ certification is a bonus but not required

Company

Spiniello Companies

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Spiniello Companies is a national, full-service utility contractor.
dateFounded in 1922
location
Livingston, New Jersey, USA
people-size201-500 employees
web-link
http://spiniello.com

Funding

Current Stage
Growth Stage

Leadership Team

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William Black
Family Office CFO
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Company data provided by crunchbase