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US Tech Solutions · 4 days ago

Senior UX Researcher (Mixed Methods & Strategy)

Mountain View, CA

Contract

Onsite

Senior Level

$100/hr - $115/hr

5+ years exp

US Tech Solutions is seeking a Senior UX Researcher to conduct medium complexity research projects aimed at understanding user needs. The role involves using various research methods to collect and analyze data, sharing findings with the team to improve products and services, and collaborating with cross-functional partners to enhance user experience.

Information Technology

Growth Opportunities

Hiring Manager

Mayur Jaiswal

Responsibilities

With minimal guidance, identify ideas to improve products and services through research driven insights and recommendations. Utilize user centric thinking to unblock and inspire partners and collaboratively solve moderately scoped constraints in strategy, product or technology

Contribute to developing a holistic research program by planning, designing, and engaging in strategic and tactical research that informs the product/service/business while increasing knowledge about users. Identify and adapt to evolving user needs by adapting research approaches. Execute analysis for medium sized research projects or programs. Quantitative researchers may contribute to code reviews, if applicable

Conduct moderately scoped research to identify user needs and business opportunities that further product and business goals by demonstrating understanding and empathy of the user and the business. Perform research that increases user empathy and informs user centric thinking with Cross functional partners

Plan and prioritize research across projects in alignment with larger project goals and communicate priorities to team members. Collaborate with partners to identify opportunities to expand responsibilities within the immediate product team. Anticipate and remove roadblocks with the potential to impede progress, with minimal guidance from senior team members or managers

Guide product direction through research by analysing, consolidating, or synthesizing what is known about user, product, service, or business needs, with minimal guidance. Demonstrate awareness of how multiple qualitative and quantitative research efforts come together to influence the team or project

Help to identify, create, and effectively apply key insights and metrics in the evaluation of product or service impact. Utilize understanding of the business goals, product ecosystem, and user trends to guide research driven, user centric thinking and decision making

Build consensus within one or more projects/teams and gain support for research based, user centric solutions. Communicate research insights and recommendations to stakeholders and work to apply and integrate into product and planning

Qualification

Qualitative ResearchQuantitative ResearchUX Research MethodologyBehavioural Data AnalysisUX StorytellingMixed MethodsResearch ProcessesProduct Development LifecycleHuman/User BehaviorInteractive TechnologyUX Systems ThinkingTeam ManagementCommunication SkillsNegotiation SkillsCollaboration Skills

Required

Team Management

Ethical UX research

UX storytelling

Research processes

UX research methodology

Product development lifecycle

Human/user behavior

Interactive technology

UX systems thinking

Bachelor's degree or equivalent practical experience

5 years of experience in an applied research setting (e.g., product or academic)

Proficient in qualitative research methods (e.g., interviews, ethnography, usability studies)

Experience with quantitative methods and data analysis, including statistical analysis, modeling, and behavioural (logs) analysis

Experience presenting research findings to Cross functional stakeholders

Required skills: Qualitative Research, Quantitative Research, Behavioural Data Analysis (Logs), Mixed Methods, Storytelling, Leading Without Authority

Preferred

Strong evidence of strategic impact across multiple product areas

Experience applying a diverse set of research methodologies (e.g., interviews, focus groups, field and lab studies, diary studies, and surveys) and a strong understanding of their strengths/limitations

Ability to synthesize data from varying research inputs into strategic insights that drive product direction

Excellent interpersonal, communication, negotiation, and collaboration skills

Experience working in user trust, areas with high sensitivity or regulation, or a deep understanding of the regulatory landscape