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iTech AG · 11 hours ago

ServiceNow Certified Technical Architect

United States

Full-time

Remote

Senior Level

5+ years exp

iTech AG is seeking a ServiceNow Technical Architect to support presales solutions and develop innovative ServiceNow solutions that modernize customer processes. The role involves designing and implementing solutions, managing customer relationships, and mentoring team members to ensure successful project delivery.

Management ConsultingSoftwareSupply Chain Management

No H1B

Security Clearance Required

U.S. Citizen Only

Hiring Manager

Adam Tavares

Responsibilities

Support Demos and Sales Growth - Design, develop, integrate, and operate ServiceNow prototypes and advanced POCs to showcase unique solution differentiators. Engages in direct discussions with decision-makers during demo calls

Support Documentation of Solutions - Translate prototypes into high quality, well written responses and demos throughout business development, capture, proposal, and delivery lifecycles. Drives demo strategy for key accounts, ensuring alignment with customer needs

Design & Deliver Implementations - Manages implementation roadmaps, aligns business needs with technical execution, and ensures project success. Provide domain, architecture, and technical expertise for various projects and clients and internal presales and demos. Support technical deliverables including architecture and design documents

Deliver Great Customer Outcomes and Service - Manages key customer relationships, aligns service delivery with business objectives, and mitigates risks. Analyze and evaluate business needs and translate those needs to the ServiceNow technology architecture. Shapes customer innovation strategy, ensures process excellence. Collaborate with a larger group of Business SMEs, solution, and technical architects to elevate technical direction for the delivery of highly performing transformative solutions

Manage People & Work as a Team - Mentors junior team members in demo preparation and execution. Ensures team productivity, supports professional development, and drives team excellence

ITech Alignment to Culture & Company - Influences company culture, aligns business units with corporate strategy, and mentors emerging leaders

Support Marketing & Differentiators - Shapes marketing strategies, aligns branding with corporate objectives, and supports business development. The proven ability to write, review, and craft proposal sections across IT and ServiceNow workflows, disciplines, modules, or requirements

Align with Industry on Certifications - Shapes compliance strategy, ensures regulatory alignment with solutions for our key customers and offerings. Utilizes methodologies guided by industry best practices like ITIL, SAFe, Scrum, and PMI and leverage technologies like cloud, DevOps, and AI

Standards, & Best Practices - Shapes internal knowledge-sharing strategies, aligns with corporate learning objectives and Centers of Excellence knowledge sharing. Drives the documentation strategy, aligns technical writing with industry best practices, and mentors junior team members in knowledge management

Qualification

ServiceNow solutionsServiceNow ITSMServiceNow platform managementServiceNow ITAM/EAMIntegration experienceFederal procurement processCertified Technical ArchitectBachelor's degreeCIS certificationsCoaching & DevelopmentChange LeadershipTeam Leadership

Required

Hands on experience building ServiceNow solutions and managing ServiceNow employee experience solutions with Proven experience in ServiceNow ITSM & ITAM/EAM implementations, as a Architect

Expertise in ServiceNow platform management, configuration management, and implementation, and consulting new customers to ServiceNow on the Art of the Possible

Experience with integration in and between ServiceNow modules and integrated applications including delivery services USPS, UPS, FedEx

Bachelor's degree

CSA, CAD, at least 4 CIS certifications, and Certified Technical Architect (CTA)

5+ years' experience in the IT industry with 3+ years' experience in the ServiceNow platform

Active Public Trust or the ability to obtain a Public Trust

Pursuant to a government contract, position requires U.S. Citizenship status