The Florida Bar ยท 1 day ago
Membership Records Assistant
Tallahassee, FL
Full-time
Onsite
Entry Level
$32K/yr - $32K/yr
1+ years expThe Florida Bar is seeking a Membership Records Assistant who provides assistance to Bar members regarding member information and membership fees. The role involves maintaining member records, processing membership fees, and assisting with public records requests.
Association
No H1B
Responsibilities
Answers telephone calls and emails providing information on Bar members internally and externally
Assists callers with confirming members' contact information and their membership status
Assists Bar members and the public in using the storefront portion of the Florida Bar's website
Maintains member records by updating contact information
Update's member statuses i.e., judge codes, reinstatements, and deceased
Processes routine correspondence and documents communication with members/customers in Salesforce to enhance customer service
Processes membership fees
Process public records requests by coordinating such request with the Information Technology Dept. and corresponds with the requestor
Prepares affidavits regarding member records, as requested
Scan and upload fee statements and related documents
Perform quality assurance on scanned images
Resolve all upload errors
Interprets and explains Rules Regulating the Florida Bar related to membership classifications, fees, and contact information
Proactively considers and recommends procedural changes as warranted and assists with updating the Membership Records desk manuals
Assists with special projects when assigned
Qualification
Required
High School Diploma (or its equivalency)
One to three (1-3) years of bookkeeping, accounting, finance, or business experience
Customer service experience
Database input, computer software and ability to effectively conduct Internet searches
Professional office procedures and practices
Professional telephone etiquette
Basic accounting practices
MS Word
MS Excel
MS Outlook
Acrobat Adobe Pro
Databases and other computer programs
Data entry (with a minimum of typing 35 cwpm)
Written communication and business etiquette
Professional customer service
Coordinate multiple tasks or projects
Interpret policies and procedures
Learn The Rules Regulating The Florida Bar
Communicate effectively and professionally both verbally and in writing including being able to use correct spelling, punctuation, and grammar
Follow written and oral instructions
Demonstrate initiative in group projects and individual settings
Tactfully manage difficult situations
Operate well under pressure and as a member of a team
Consistently demonstrate a service-oriented attitude
Use judgment t-Type 35 cwpm (correct words per minute)
Benefits
Excellent benefits package including employer paid pension contribution
Employees of The Florida Bar are eligible to apply for the Public Service Loan Forgiveness Program (PSLF)
Company
The Florida Bar
A statewide professional organization of lawyers serving as an in-depth resource for the integrity of the legal profession
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Ramsay
Chief Information Officer
Recent News
2025-06-27
2025-04-22
2025-04-22
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