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TELUS Digital · 1 day ago

Associate Principal, Strategy Consulting

Columbus, OH

Full-time

Hybrid

Senior Level, Lead/Staff

$140K/yr - $200K/yr

TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, focused on creating transformative customer experiences. The Associate Principal, Strategy Consulting will lead efforts at the intersection of Business Strategy, Customer Experience, and Technology, guiding the development of customer-centric digital solutions for various clients.

AnalyticsArtificial Intelligence (AI)ConsultingData Collection and LabelingInformation ServicesInformation TechnologyOutsourcing

Responsibilities

Tell compelling and inspiring stories through artfully crafted presentations outlining the research, vision, and specific recommendations balanced with technical reality

Identify and articulate business goals, market goals, and user goals

Create clarity out of ambiguous problem spaces; quick to focus the team’s effort in the most valuable direction

Consult on customer acquisition, retention, and CX performance optimization strategies for new and evolving digital products

Gather and analyze large amounts of information expeditiously while developing compelling, insightful recommendations and product vision

Communicate product decisions to senior-level stakeholders

Lead ideation exercises and driving creative problem solving

Work closely with designers, researchers, and project managers to set the direction for products and/or portfolios and platforms

Work with our leadership to identify whitespace in our strategy service offering

Contribute to commercial activity, such as providing strategic input into client pitch-work and RFP responses

Qualification

Digital product strategyUser-centered designCX research techniquesPublic speakingClient engagementMobile technology knowledgeProject managementInnovation consultingDesign thinkingDigital transformationMBAStorytellingRelationship building