Totara · 1 day ago
Implementation Engineer (Customizations & Integrations)
United States
Full-time
Remote
Entry, Mid Level
2+ years expTotara is committed to helping customers get value from their products, and they are seeking an Implementation Engineer (Customizations & Integrations) to deliver customer-facing technical services. The role involves translating customer requirements into technical solutions, supporting implementations and upgrades, and ensuring customer success through ongoing enhancements.
Computer Software
No H1B
U.S. Citizen Only
Responsibilities
Translate customer business and/or training requirements into functional and technical requirements to be realized within the TotaraGov product
Support of implementations including assisting with configuration, customized plugins and integration of the Totara product
Manage client upgrades to new version releases including upgrade, regression testing, and remediation
Empower continued client success through the delivery of ongoing enhancements and plugin development
Provide production support through the review, troubleshooting, and resolution of support requests
Work closely with DevOps, Security and Infrastructure teams to ensure compliance with current standards and guidelines
Develop documentation for both technical and business level resources
Support sales team members with new business pursuits through the translation and estimation of prospective client's training requirements into functional Totara solutions that drive business value
Deliver “quick win” scripts/tools and lightweight automations that reduce repetitive work and improve customer outcomes (in partnership with engineering for heavier lifts)
Use AI-assisted workflows to accelerate solutioning, scripting, and testing—without entering sensitive customer/government data into unapproved tools
Partner with Engineering for escalations and longer-horizon product changes; this role primarily delivers customer-specific implementation work and extensions rather than owning core product roadmap delivery
Qualification
Required
2-4 years of experience with Vue or equivalent experience with other JS frameworks (i.e. React)
1-3 years of experience with PHP
1-3 years of experience with SQL & Data Model Design
Working experience with Git based source control
Demonstrated experience delivering customer-facing technical work (implementation, professional services, solutions engineering, or similar), including translating requirements into working solutions
Strong troubleshooting and production support skills: can reproduce issues reliably, communicate expected vs. actual behavior, and drive fixes through to verification
Preferred
Familiarity with Model View Controller design pattern
Advanced knowledge of Totara, Moodle, Drupal and/or WordPress Development a strong plus
Experience working with the Atlassian toolset (Jira and Confluence) a strong plus
Prior experience with Learning Management Systems is a plus
Strong business-to-technology translation skills to identify solutions that drive business value
Exposure to the BeHat Testing Framework
AWS Services (Code family, Lambda, IAM, ACM, Etc…)
Benefits
Enhanced Parental Leave
Professional Development Opportunities
Annual Wellbeing Allowance
New Joiner home working set-up allowance
Additional Paid Leave: Birthday off, Working days between Christmas and New Years Eve
Company
Totara
Totara is a global leader in learning management technologies, supporting over 1,500 customers and 21 million users worldwide.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase