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AMEX Healthcare · 13 hours ago

Senior Manager, Program Strategy & Operations

New York, NY

Full-time

Hybrid

Senior Level

$104K/yr - $175K/yr

American Express is a company with a long history of innovation and a commitment to its customers and employees. They are seeking a Senior Manager of Program Strategy & Operations to drive large-scale business transformation and optimize ways of working within the Technology Business Enablement organization.

Freight ServiceMedicalPharmaceuticalProcurement

No H1B

Responsibilities

Manage the multi-year roadmap and workplan, identifying ideal state, and the strategic plan to achieve it

Prepare executive-level materials and communications for a variety of forums on a regular basis

Monitor and evaluate the program’s performance by creating program reporting, analyzing progress, and synthesizing key strategic insights fit for executive-level audience

Develop WoW program metrics and measures of success to track progress towards aspirational targets

Integrate new WoW into centralized tooling to enable enterprise-wide adoption and consistent governance

Identify additional integration points for WoW to seamlessly be incorporated into regular Enterprise processes (i.e., investment planning processes; BU governance forums; policy such as AENB, SDLC; etc.)

Work closely within and across all business units to manage day-to-day scale-up activities, tracking overall progress, timeline management, and proactively identifying risks and escalating if necessary

Communicate with cross-functional teams throughout the enterprise to ensure alignment on program milestones and next steps while collaborating effectively and building key relationships

Maintain and organize centralized document repository for key program materials and resources

Influence others, often without direct authority, persuading with compelling data, facts, and conclusions

Qualification

Program managementStrategic planningExecutive-level communicationPortfolio managementAgile methodologiesDigital transformationInfluencing skillsMicrosoft Office SuiteSharePointConfluenceInterpersonal skillsOrganizational skillsProblem-solvingAttention to detail

Required

Strong strategic thinking problem-solving skills and business acumen

Background in strategy or management consulting, strategic planning, or portfolio management

Proven experience in program or project management for large-scale digital or change/transformation initiatives

Proficient in developing high-quality executive-level presentations and communication materials with an impeccable attention to detail

Outstanding organizational skills with ability to manage and prioritize multiple deliverables simultaneously

Strong written and verbal communication skills with the ability to clearly communicate messages to a variety of audiences across functions and levels

Interpersonal and influencing skills with the ability to build cross-functional relationships

Proficiency in SharePoint, Confluence, and Microsoft Office Suite

Bachelor's degree

Preferred

Experience working with C-suite or executive-level stakeholders

Familiarity with digital landscape & tech business management, product development lifecycle, and investment planning processes

Exposure to agile methodologies, working with engineering teams

Experience designing operating frameworks, governance models, and new processes supported by tooling

Self-starter and loves working in a lean, fast-paced, environment with the ability to pivot quickly and navigate ambiguity, forming solutions out of white space

Prior experience in Tech/FinTech or payments/banking industry

High intellectual curiosity, ability to solve complex problems, strategic thinking mindset, and innovative thought leadership

Strong interpersonal skills and executive presence

MBA or advanced degree in a relevant field